Marketing Analyst

CrossCountry Mortgage; Columbus (OH); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage is hiring a Marketing Analyst in Columbus, Ohio. This entry-level role involves working closely with staff to assist in customer interactions and understand financial needs. The position includes a 3-month training program where you can learn the mortgage industry and provide essential customer service. Ideal candidates have a bachelor's degree and excellent communication skills. Benefits include a competitive compensation plan, medical, dental, and vision coverage, along with a 401K and wellness programs.

Qualifications

• Bachelor's degree in business administration or related field, preferred.
• Excellent communication skills.
• Proficient in Microsoft Outlook and Excel.
• Adhere to tight deadlines and prioritize.

Responsibilities

• Taking inbound calls via corporate phone system.
• Working hands-on with lending teams.
• Gaining knowledge of the mortgage industry.
• Assisting originators in obtaining leads.
• Creating individualized customer service experiences.
• Classifying each lead contacted.
• Managing and directing incoming marketing phone calls.
• Applying training to live interactions.

Skills

Excellent communication skills

Proficient in Microsoft Outlook

Proficient in Excel

Education

Bachelor's degree in business administration or related field

Job description

Marketing Analyst

Position Overview

Join the CrossCountry team of over 6,000 employees by launching a career at our newest office in Columbus as a Marketing Analyst. This role will interact with customers to understand their unique needs and how our products can help them solve financial hardships. CrossCountry Mortgage offers a rewarding training program for those seeking an entry‑level business role with room for professional growth. During the 3‑month training program, trainees will learn about our industry and how clients interact with our social media pages. As a Marketing Analyst, this position will be a brand representative for CrossCountry and will be responsible for contacting those seeking information to determine their best loan options. The role works closely with Senior Loan Advisors and VPs of Mortgage Banking to gain insight into opportunities for advancement. CrossCountry Mortgage pays for pre‑licensing education and provides study material for Marketing Analysts to quickly advance into the Loan Advisor role, where typical income ranges from $50,000 to $100,000.

Job Responsibilities

• Taking inbound calls via corporate phone system.
• Working hands‑on with Columbus and Honolulu, HI lending teams.
• Gaining knowledge of the mortgage industry and understanding successful conversion techniques.
• Assisting originators in obtaining leads by coordinating communication and transferring identified customers via corporate phone system.
• Creating individualized customer service experiences for potential prospects.
• Classifying and distinguishing each lead contacted.
• Effectively managing and directing incoming marketing phone calls.
• Apply training to live interactions with clients.

Qualifications and Skills

• Bachelor's degree in business administration or related field, preferred.
• Excellent communication skills.
• Proficient in Microsoft Outlook and Excel.
• Adhere to tight deadlines and prioritize.

Benefits

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company‑provided short‑term disability, an employee assistance program, and a wellness program.