Marketing Agency Operations Lead

Hubstaff blog; New York (NY); Remote; USD 70,000 - 100,000; Full time

Job summary

A dynamic marketing agency is seeking a versatile operational expert to manage client projects, lead talent management, and drive strategic initiatives in a fully remote environment. This role is critical for ensuring operational excellence and effective team development, with a people-first approach that values results over time spent at a desk.

Benefits

100% Remote

Flexible Schedule

Minimal Meetings

Qualifications

• 5+ years in operations or project management roles.
• 3+ years of team management experience.
• Experience with recruitment and talent development.

Responsibilities

• Oversee multiple client projects ensuring quality and timeliness.
• Lead recruitment efforts and develop comprehensive onboarding processes.
• Serve as a strategic adviser to agency leadership.

Skills

Project Management

People Leadership

Self-Starter Mentality

Process Optimization

Job description

VILLA HQ: New York , New York , United States Remote job May 7

Summary

About Us

We're a dynamic marketing agency that thrives on creativity, results, and innovation. Our team works with high-growth clients across multiple industries, delivering cutting-edge marketing solutions that drive measurable impact.

NOTE: DO NOT ONTACT ANYONE ON THE TEAM. DOING SO WILL DISQUALIFY YOU.

The Role

We're seeking a versatile operational expert who will wear multiple hats as a strategic advisor to leadership, people manager, and operational executor. This multifaceted role combines business operations, talent management, and project oversight in a fully remote environment.

Role Breakdown

70% Project Management: Overseeing client projects, supporting Account Managers, and ensuring deliverable excellence

20% Staff Management: Recruiting top talent, developing team members, and cultivating a high-performance remote culture

10% Strategic Support: Partnering with leadership on key initiatives and agency growth

What Makes This Opportunity Different

100% Remote: Work from anywhere with a reliable internet connection

Minimal Meetings: We value your focus time and limit unnecessary calls

Flexible Schedule: Design your workday around your peak productivity hours

People-First Approach: Build and nurture our most valuable asset—our team

Results-Focused: We care about outcomes, not desk time

Key Responsibilities

Project Management: Oversee multiple client projects simultaneously, ensuring quality and timeliness

Create, implement, and refine agency-wide systems and workflows

Develop comprehensive SOPs that scale our operations

Support Account Managers with resource allocation and project planning

Identify operational bottlenecks and implement solutions

Monitor project timelines and facilitate smooth delivery

Team Management & Development

Lead recruitment efforts to attract top-tier remote talent

Design and implement onboarding processes for new team members

Provide regular coaching and feedback to help team members grow

Develop performance improvement plans when necessary

Foster team culture and cohesion despite geographic distribution

Strategic Leadership Support

Serve as a strategic thought partner to agency leadership

Provide insights on operational improvements and team performance

Prepare briefings and decision-making materials for leadership

Represent leadership in meetings when appropriate

Must-Have Qualities

People Leadership: You inspire teams and know how to bring out the best in others

Project Management Expert: You can orchestrate multiple moving pieces with precision

Self-Starter Mentality: You take initiative and solve problems proactively

Process Optimization Specialist: You streamline operations for maximum efficiency

Documentation Virtuoso: You create clear, comprehensive SOPs anyone can follow

Strategic Thinker: You connect daily operations to broader business goals

Ideal Experience

5+ years in operations or project management roles

3+ years of team management experience

Experience with recruitment and talent development

Background in marketing agencies or similar fast-paced environments

Track record of improving operational efficiency

History of building and coaching high-performing teams

What Success Looks Like

Within 90 days, you'll have:

All client projects are delivered 100% on time

Mapped and improved our key operational processes

Enhanced our recruitment and onboarding systems

Established yourself as a trusted advisor to both leadership and team members

Implemented changes that improve client project delivery and team satisfaction