Market Strategy Analyst I

BetterCloud; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

BetterCloud is seeking an Analyst I, Market Strategy for their Buffalo location. The Analyst will be responsible for enhancing logistics productivity and efficiency, utilizing analytical skills to optimize operations across the region. The role involves collaborating with the Regional Field Manager and various logistics teammates to deliver world-class service.

The ideal candidate will possess a Bachelor's degree in Transportation, logistics, or supply chain management, coupled with advanced knowledge in Excel and experience with Salesforce. Join us to drive innovation in logistics!

Qualifications

• Demonstrated ability to analyze reports to identify weaknesses in service delivery.
• Ability to collaborate with teams to ensure optimal staffing levels.
• Adaptable to changing business needs and conditions.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Develop rules for optimal dispatch of work to inspectors.
• Analyze data to improve profitability and service delivery.

Skills

Logistics productivity

Analytical skills

Microsoft Excel

Business intelligence software

Salesforce

Education

4-Year/Bachelor’s Degree in Transportation, logistics, business, or supply chain management

Tools

Salesforce

Field Service Lightning

Job description

Job Overview

The Analyst I, Market Strategy is responsible for driving logistics productivity and efficiency in the assigned region in partnership with the Regional Field Manager. This role thinks outside the box to create optimal routing of field teammates’ daily schedule(s) through work optimization software. The Analyst I challenges and pushes the status quo utilizing analytical skills to optimize the assigned region, lower costs to deliver, coordinate with logistics teammates, and meet client service level agreements (SLAs).

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop rules to dispatch work to inspectors, creating optimal routes that optimize productivity, keep travel between assignments to a minimum, and capture work in a timely manner in accordance with customer agreements.
• Manage the settings of the workforce optimization tool to understand the strengths and weaknesses of both the available routes in an area and the individual inspector.
• Analyze reports to understand weaknesses in service delivery and adjust schedules to strengthen timing deficiencies as well as improve profitability.
• Work with the analytics team to develop business intelligence capable of identifying nuances of the region to customize work schedules.
• Collaborate with Territory Managers to ensure optimal staffing levels considering fluctuations in customer volume, seasonal patterns, personal time off, product mix, and new customer onboarding.
• Develop an intimate understanding of the workforce optimization tool to deliver most of the work without manual intervention.
• Leverage reports and data to drive intelligent design of the workforce optimization tool.
• Gain detailed understanding of the region to set optimized work areas, designing shifts that maximize revenue and profit, and allowing minimized timing of delivery of a variety of product mixes.
• Work in a team to deliver world class service to clients specializing in one region, and collaborate as a team to drive best practices.
• Collaborate with logistics teammates to ensure that both customer and inspector needs are being met.
• Perform additional duties as assigned.

Qualifications

• 4‑Year/Bachelor’s Degree in Transportation, logistics, business, or supply chain management required.
• Ability to read, write, speak, and understand English.
• Advanced knowledge in Microsoft Excel or other business intelligence software.
• Salesforce or Field Service Lightning (FSL) experience a plus.
• Has the ability to prioritize work between business and customer needs.
• Diligently attends to details and pursues quality in accomplishing tasks.
• Examines data to grasp issues, draw conclusions, and solve problems.
• Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations.
• Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
• Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
• Displays an ongoing commitment to learning and self‑improvement; desiring and making an effort to acquire new knowledge or skills for work.
• Focuses on results and desired outcomes and how best to achieve them in order to get the job done.