Market Service Manager - UniFirst

UniFirst; Indianapolis (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Market Service Manager to lead their service department. This role involves overseeing a dedicated team and ensuring customer satisfaction while driving account growth and profitability. The company prides itself on a family-oriented culture, offering extensive training and career mobility opportunities. With no nights or weekends required, this position is perfect for those looking to make a significant impact in a supportive environment. Join a team that values diversity and personal development, and help shape the future of customer service excellence.

Benefits

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Qualifications

• Prior customer service experience is essential for this role.
• Strong computer proficiency, particularly with MS Office, is required.

Responsibilities

• Oversee recruiting, training, and development of Route Service teams.
• Build strong customer relationships and elevate satisfaction levels.
• Collaborate with management to provide excellent service.

Skills

Customer Service

Negotiation

Team Leadership

Problem Solving

Communication Skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

MS Office

Job description

Market Service Manager

UniFirst is seeking a Market Service Manager to join our team! The Market Service Manager will oversee all operation aspects of the service department to ensure our ability to keep Customers for Life. They will recruit and lead a team of Route Service Managers, Route Service Supervisors, and Route Service Representatives who deliver to multiple customers per day - ranging from small family-owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

What’s in it for you?

Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.

Career Mobility:
Some companies say they like to promote from within; we just do…constantly! Many of our Senior Executives worked as Market Service Managers as they progressed within their careers at UniFirst.

Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?

Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.

What you’ll be doing:

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors.
• Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction.
• Collaborate closely with the location management team to provide the best customer service and product programs.
• Negotiate customer contract renewals.

Qualifications
What we’re looking for:

• An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow customer satisfaction within their UniFirst location.
• A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and, most importantly, the customer.
• Someone who will enjoy working with your own team of Route Service Representatives and Route Service Managers that need your help and support as they develop in their own roles.
• Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
• High School Diploma or GED – bachelor’s degree preferred.
• Prior customer service experience.
• Ability to problem solve and handle a variety of customer service situations.
• Ability to negotiate, train, coach, and lead a team.
• Strong computer proficiency (MS Office).
• Excellent verbal & written communication skills.
• 21 years of age.
• Valid non-commercial driver’s license in the state of residence.
• Must meet pre-employment DOT physical requirements.
• Physically capable of lifting up to 50 pounds.

Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year-old company focused on annual growth, there’s never been a better time to join our team.

There’s a lot to love about UniFirst, where you come first.