Market Service Manager

HCA Healthcare; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with match

Tuition assistance

Adoption assistance

Job summary

HCA Healthcare is seeking a Market Service Manager to lead technicians across hospital facilities, manage preventive maintenance, and control parts, tools, and fleet. You’ll coordinate communication with customers and suppliers, review work orders, and ensure safety and quality standards are met.

The role emphasizes hands-on support during emergencies, performance reviews, and strong collaboration with facility management teams in a dynamic healthcare environment.

Qualifications

• High School Diploma or equivalent is required.
• 3+ years of relevant management experience required.
• 7+ years of relevant work experience required.
• Experience in an acute care hospital setting preferred.
• Reliable vehicle and clean driving record required.
• Valid State-Issued Driver’s License is required.

Responsibilities

• Create annual schedule of preventive maintenance activities for shared services using company platforms.
• Communicate with hospital staff before, during, and after scheduled service for satisfaction.
• Review work orders, invoices, and time reports for accuracy.
• Maintain communication with Market DFM regarding warranties, recalls, and equipment issues.
• Conduct meetings with technicians for training, evaluation and safety updates.
• Attend annual performance reviews of field technicians and set improvement goals.
• Review technicians’ work to ensure quality and safety compliance.
• Provide hands-on support during emergencies.

Skills

Management experience

Scheduling maintenance

Customer communication

Team oversight

Education

High School Diploma or equivalent

Driver's License

Job description

Do you want to join an organization that invests in you as a Market Service Manager? At Work from Home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

SCHEDULE: Monday - Friday 7:30am - 4pm

Job Summary and Qualifications

The Market Service Manager leads team members who maintain and repair major infrastructure systems in acute care hospital buildings, as well as free-standing emergency departments, in a given service market. The service manager is primarily responsible for scheduling the preventive maintenance and repair activities, as well as managing efficiency and work quality of field technicians. Second, the service manager will be responsible for all parts, tools, and fleet management in the assigned market. Additionally, ensure payroll is submitted in a timely manner, and extensive financial and accounting records are kept for purchases and services. The Market Service Manager communicates directly with customers, vendors and suppliers to ensure accurate communication of work status and require

• Create annual schedule of preventive maintenance activities for shared services, utilizing technology platforms provided by HCA Healthcare to communicate those schedules to the hospital facility management teams (customer)

• Communicates with the hospitals staff before, during, and after scheduled service to ensure awareness of appointment, and overall satisfaction, as well as follow up on the status of remaining work to be done

• Reviews all work orders, invoices, and time reports for accuracy

• Maintains communication with the Market DFM concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment purchased and installed.

• Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings

• Responsible for field technicians’ annual performance reviews and for setting improvement goals per company requirements

• Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity

• Must be willing and able to provide hands‑on support during natural or man‑made emergencies

Education & Experience:

• High School Diploma, or equivalent Required

• 3+ years of relevant management experience Required

• 7+ years of relevant work experience Required

• Experience in an acute care hospital setting Preferred

• Reliable vehicle and clean driving record Required

• Licenses & Certifications: Valid State-Issued Driver’s License

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HealthTrust Supply Chain (https://healthtrustpg.com/) is a critical part of HCA Healthcare's strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Market Service Manager opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.