Market Sales Manager

krispy; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits including medical, vision, and dental insurance

Employee discount program

401K plan

Generous PTO Plan

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy is looking for a Field Sales representative based in Chicago, Illinois. You will be responsible for maintaining client relationships, conducting operational audits, and supporting expanion initiatives. The ideal candidate will have a Bachelor’s degree, strong communication skills, and at least 3 years of experience in field sales or account management, ideally in consumer packaged goods or retail.

Your role will include leveraging performance data to inform strategy and ensuring excellence in customer delivery and satisfaction. Comprehensive benefits including medical, dental, and 401k are offered.

Qualifications

• 3+ years of experience in field sales or account management, preferably in CPG or retail.
• Strong analytical skills with experience interpreting sales and performance data.
• Willingness to travel within assigned territory.

Responsibilities

• Conduct audits to ensure operational and quality standards at customer locations.
• Act as the first contact for delivery and product issues.
• Support new customer launches and coordinate contingency plans.
• Build strong relationships with key customer stakeholders.
• Leverage reporting tools to track performance metrics.
• Ensure best practices are developed and implemented.

Skills

Field sales experience

Account management

Customer-facing skills

Analytical skills

Communication skills

Problem-solving skills

Relationship-building

Education

Bachelor’s degree or equivalent experience

Job description

Taste of What You Will Be Doing

Customer Execution & Compliance

• Conduct regular door audits at customer locations to ensure operational, quality, and merchandising standards are met.
• Identify execution gaps and communicate issues to Operations and Logistics teams, following through to resolution.
• Ensure customer locations consistently meet company and brand standards.

Issue Resolution & Customer Support

• Act as the first point of contact for customer delivery, product, and display issues.
• Partner with General Managers, Operations, and the 3PL Logistics team to build contingency plans and resolve issues quickly and effectively.
• Proactively address risks to service, sales, and execution.

Sales Growth & Expansion Support

• Support territory expansion by coordinating new customer launches and ensuring 3PL readiness and execution excellence.
• Execute display optimization initiatives and sell in incremental space, features, and store-level opportunities.
• Identify and drive upsell opportunities aligned to customer and business objectives.

Relationship Management

• Build strong business relationships with key customer stakeholders, including senior decision makers within national accounts.
• Serve as a trusted partner to customers, identifying opportunities and selling in relevant solutions.

Performance Management & Reporting

• Leverage reporting tools and dashboards to track key performance metrics, including Sales, APD, SDS %, and Prime Margin %.
• Monitor territory performance against budget and targets, proactively course-correcting when results are off track.
• Share insights and recommendations with internal partners to drive continuous improvement.

Best Practices & Continuous Improvement

• Ensure best practices are developed, documented, and consistently implemented at the customer level.
• Support execution excellence through standardization and process improvement.

Your Recipe for Success

• Bachelor’s degree or equivalent experience preferred
• 3+ years of field sales, account management, or customer-facing experience (CPG or retail preferred)
• Strong communication, problem-solving, and relationship-building skills
• Ability to work cross-functionally with Operations, Logistics, and Sales teams
• Strong analytical skills with experience interpreting sales and performance data
• Willingness to travel within assigned territory

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• Generous PTO Plan
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.