Assistant Manager, Retail & Production

Krispy Kreme; Virginia Beach (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities – we are growing!

Comprehensive benefits (medical,vision

and dental insurance)

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme is seeking an Assistant Manager to partner with the General Manager in delivering a WOW experience for customers and to oversee shop operations. You will coach staff, recruit and train, manage inventory and accounting tasks, and ensure sanitation and equipment readiness.

The role emphasizes developing staff, upholding a culture of teamwork, and advancing toward a General Manager position. Strong communication and reliable leadership are required.

Qualifications

• 5 years of experience in food service or retail.
• At least 2 years of management experience.
• Must be 18 years or older.
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Manage and build a team of customer-focused employees through coaching and teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution.
• Maintain knowledge of products and current promotions.
• Assist with in-shop accounting functions including cash handling and reporting.
• Ensure equipment and resources are operational for team members.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service and foster an inclusive culture.

Skills

Team leadership

Communication skills

Coaching

Recruiting

Dispute resolution

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Inventory control

Job description

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

We are looking for Assistant Managers who want to inspire customer wonder! You will work in partnership with our General Managers to create a WOW experience for our A-Glazing customers. You will also provide overall support with shop operations, foster a culture of teamwork, develop staff members’ abilities and competencies, and meet and exceed the goals of the shop established for your location. We love to grow our peeps, so your long-term objective will be to develop your skills on your journey to becoming a General Manager here at Krispy Kreme.

A TASTE OF WHAT YOU WILL BE DOING:

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

YOUR RECIPE FOR SUCCESS:

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
• At least 2 years of management experience.
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0-10%
• Must be authorized to work in the US without sponsorship.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Exposure to internal and external environmental conditions.
• Shop – fluctuating temperatures and noise levels.
• Exposure to known allergens including but not limited to nuts.
• Non air conditioned production.
• Noise of a production and/or processing area.
• The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Weekly Pay
• Career opportunities – we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.