Market Researcher - Customer Insights & Brand Tracking

bet365; Denver (CO); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading online gambling company is seeking a Market Researcher to support its North American team by leveraging research methodologies for valuable customer insights. The role involves championing the voice of the customer, managing ad-hoc projects, and presenting findings effectively. Candidates should have industry experience, strong data storytelling skills, and proficiency in Microsoft Excel. The salary range is $70,000 to $90,000 annually, with a hybrid working-from-home policy available.

Qualifications

• Experience within the online betting or gambling industry.
• Familiarity with conducting various research methodologies.
• Proven experience in running brand tracking studies, customer lifecycle programs, NPS, CSAT.
• Demonstrated ability in data storytelling.
• Strong attention to detail and confidence in working with large datasets.

Responsibilities

• Support North American research team and champion voice of customer.
• Utilize various research methodologies to generate insights.
• Manage ad-hoc research projects from initial scoping through to reporting.
• Present research findings to various audiences.

Skills

Research methodologies

Data storytelling

Attention to detail

Communication skills

Microsoft Excel

Python

Job description

A leading online gambling company is seeking a Market Researcher to support its North American team by leveraging research methodologies for valuable customer insights. The role involves championing the voice of the customer, managing ad-hoc projects, and presenting findings effectively. Candidates should have industry experience, strong data storytelling skills, and proficiency in Microsoft Excel. The salary range is $70,000 to $90,000 annually, with a hybrid working-from-home policy available.