Market Program Coordinator, Fairhill (Bilingual English/Spanish)

Small Things Philly; Philadelphia (Philadelphia County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Job summary

Small Things Philly is seeking a Market Program Coordinator for the Fairhill market and food pantry to ensure a welcoming, organized, and safe guest experience. You will plan inventory, coordinate deliveries, and supervise staff and volunteers on site.

Responsibilities include daily operations, distribution preparation, inventory tracking, and engaging with community partners to advance food security in the neighborhood.

Qualifications

• Bilingual in English and Spanish.
• Social services background required.
• Strong customer service skills.
• Organized and able to multitask.
• Comfortable using technology.

Responsibilities

• Coordinate daily and weekly market activities, aligning with staffing, inventory, and guest needs.
• Keep the pantry organized and ready for service, ensuring a dignified guest experience.
• Assist with opening/closing, setup, cleanup, and storage of equipment and supplies.
• Plan distributions, organize guest-flow areas, and assign staff and volunteers.
• Coordinate deliveries, stocking, and rotation of food items.
• Track inventory and prepare warehouse orders; monitor food quality and safety.

Skills

Bilingual English/Spanish

Social services knowledge

Customer service skills

Organized / multitask

Tech-savvy

Tools

Spreadsheets

Job description

About Small Things

“We can do no great things, only small things with great love.” (Mother Teresa)

Our vision: Stability opens doors.

Our mission: Small Things provides targeted access to nutritious food, workforce development, and services to advance family stability in high-poverty neighborhoods.

Our history: Small Things became a 501(c)(3) during the 2020 pandemic, providing millions of meals across Philadelphia from our Roxborough warehouse with help from thousands of volunteer moments. Today, three (soon to be four) Small Things Markets offer dignified, full-choice shopping in low-stability neighborhoods. Together with Philabundance and other major food banks, we also stock more than 50 local pantries across the region.

Our core values

• Collaboration: We work through strong, lasting partnerships rooted in trust.
• Dignity: Every individual deserves to be treated with respect, empathy, and love.
• Integrity: We do what we say we will do.
• Impact: We identify and track outcomes to ensure positive impact in communities.
• Compassion: We move toward people regardless of circumstance.

About the role

The Market Program Coordinator oversees daily operations at the Small Things Fairhill market and food pantry, making sure the site is welcoming, organized, safe, and responsive to guests’ needs. You’ll plan and order inventory, coordinate deliveries and stocking, support market setup and distribution, supervise staff and volunteers onsite, and maintain accurate guest and food-distribution records.

What you’ll do

Market operations

• Coordinate daily and weekly market activities, adjusting priorities to the site’s schedule, staffing, inventory, and guest needs.
• Keep the pantry organized, welcoming, and ready for service, with food and supplies arranged for an orderly, dignified guest experience.
• Support opening and closing procedures, including setup, cleanup, and storage of equipment and supplies.
• Prepare for scheduled distributions by organizing food, supplies, guest-flow areas, and staff and volunteer assignments.
• Coordinate onsite work so guests can navigate the market and get help with grocery selection as needed.
• Monitor inventory during distribution and assess needs for the next warehouse order.
• Help reset and clean the market after distribution, with food, equipment, and supplies stored appropriately.

Inventory, ordering, deliveries, and food handling

• Review Fairhill inventory weekly and prepare accurate warehouse orders based on stock on hand and anticipated needs.
• Receive deliveries, confirm items and quantities, and coordinate unloading and stocking with staff and volunteers.
• Keep shelves, storage areas, and market spaces orderly; rotate products for safe storage and easy access.
• Track produce and other food weights when required, including weights recorded on pallets or delivery documentation.
• Monitor food quality, set aside damaged or unsuitable items, and follow food-safety, sanitation, and storage procedures.
• Keep accurate records of food received, ordered, distributed, wasted, or composted using designated tracking tools and spreadsheets.

Staff and volunteer coordination

• Provide onsite direction and support to staff and volunteers.
• Assign roles based on operational needs, explain tasks and expectations, and make sure team members have what they need.
• Monitor attendance, task completion, guest interactions, and workflow; offer coaching and practical support.
• Foster a respectful, inclusive, and collaborative environment that reflects our commitment to dignity and service.

Community and stakeholder engagement

• Build and maintain relationships with community partners, donors, volunteers, and agencies.
• Represent Small Things at events, meetings, and advocacy efforts related to food security.
• Develop outreach strategies to increase program participation and awareness.
• Plan and lead community feedback and engagement sessions.
• Communicate the Small Things mission to groups.
• Assist with donor and volunteer events and tours.

What you bring

Required

• Bilingual in English and Spanish
• Social services knowledge or background
• Strong customer service skills; friendly and personable
• Organized and able to multitask
• Comfortable using technology

Preferred

• Nutrition, food, or cooking experience
• Familiarity with the Fairhill and Hunting Park neighborhoods and Caribbean culture

Benefits

• Health insurance, paid time off, and professional development opportunities.

Small Things is an Equal Opportunity Employer and drug-free workplace, and complies with ADA regulations as applicable. Learn more at smallthingsphilly.org.