Market Performance Manager - MO, TN, OH, or VA

Tenet Healthcare Corporation; Virginia; Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-on bonus

Relocation bonus

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid holidays

Health savings accounts

Flexible spending accounts

Pet insurance

Legal insurance

Accident insurance

Critical illness insurance

Long term care insurance

Elder & childcare coverage

Auto & home insurance

Paid sick leave

Descripción de la vacante

Tenet Healthcare Corporation's USPI Revenue Cycle Services seeks a Market Performance Manager to lead RCM strategy for Ambulatory Surgery Centers and regional leadership. You will align client needs with performance metrics, deliver training, and drive process improvements across business offices.

You will partner with client management, report on performance, and develop action plans to close gaps, while coaching staff and ensuring service excellence in a dynamic healthcare environment.

Formación

• Bachelor's Degree or equivalent work experience in an RCM leadership role.
• Minimum of 5 years of Business Operations and Revenue Cycle experience.
• Minimum of 2 years of management experience.
• Strong understanding of Revenue Cycle Operations within an ASC setting.
• Proven success in project management roles.
• Understanding of the industry trends, market dynamics, and key performance indicators.

Responsabilidades

• Partner with Client's management team to review revenue cycle and operation metrics.
• Deliver regular training and development to Business Office staff.
• Engage with leadership to meet performance goals.
• Represent USPI's Business Office operations in market leadership forums.
• Develop and implement action plans to improve deficiencies in process and performance.
• Collaborate with on-site resources to maximize client satisfaction.

Conocimientos

Leadership

Communication

Business acumen

Project management

Change management

Analytical skills

Adaptability

Educación

Bachelor's Degree or equivalent work experience in an RCM leadership role

Herramientas

Microsoft Excel

Descripción del empleo

The RCM Market Performance Manager serves as a strategic leader and resource for assigned Regional Ambulatory Surgery Centers and Regional Market Leaderships; serves as the liaison between USPI Revenue Cycle Services, Regional Market Leadership and the Ambulatory Surgery Center Client; The position is responsible for providing strategic leadership to the Revenue Cycle Management, Ambulatory Surgery Center Clients in all areas relating to business operations and revenue cycle management, including advising and developing Business Office leadership, defining tactical objectives and process improvement initiatives; executing training and development of Business Office staff; Provide direction and development support to Client's Business Office leadership to ensure Client's strategic objectives are met along with all key Revenue Cycle performance metrics.

• Partners with Client's management team and appropriate stakeholders to perform detailed reviews of revenue cycle and operation metrics.
• Facilitates regular scheduled meetings to report performance, concerns, training, and improvement plans with key stakeholders.
• Delivers ongoing training and development support to Client's Business Office leadership and staff.
• Engages with the Client, Regional, and National USPI Leadership to meet, and preferably exceed, performance goals.
• Participates in and represents USPl's Business Office operations in market-based leadership forums, including physician and health system partner meetings.
• Challenges the best practices and seeks opportunities to drive process improvements.
• Develops and implements action plans to address and improve deficiencies in process and performance as identified.
• Collaborates with on-site resources in service delivery and problem solving maximize solution offering and client satisfaction.
• Participates with providing comprehensive, succinct updates to USPI Leadership in order to drive awareness of any Client support requirements and/or risks that could impact service delivery.
• Performs other duties as assigned by VP and Chief Revenue Cycle Officer, RCM Market Performance Senior Director, and RCM Market Performance Director to meet the business needs of USPI and other stakeholders.
• This person is flexible, dependable, productive, and self-motivated, and maintains professional conduct and appearance.
• Leadership- Effective communication and leadership skills, while acting as a role model and coaching team members in USPI core values.
• Business Acumen- Effective communication (listening, written and verbal), problem solving, negotiation, positively influencing others, decision making, and time management.
• Change Management- The ability to help counterparts through difficult transitions to a new process, workflow, or situation.
• Analytical Skills- Expertise with Advance MS Excel Functions; ability sufficient to work in a data-heavy environment and to identify trends.
• Adaptability/Flexibility- Ability to manage multiple tasks, meet deadlines, and redirect when necessary to best serve the Client.

• Bachelor's Degree or equivalent work experience in an RCM leadership role
• Minimum of 5 years of Business Operations and Revenue Cycle experience.
• Minimum of 2 years of management experience.
• Strong understanding of Revenue Cycle Operations within an ASC setting and/or demonstrated, relevant knowledge.
• Proven success in project management roles, to include developing and implementing business initiatives.
• Understanding of the industry trends, market dynamics, and key performance indicators.

• Travel: Up to 75% We will run an MVR on the final candidate.
• Management level positions may be eligible for sign-on and relocation bonuses.
• Medical, dental, vision, disability, AD&D, and life insurance
• ~ 10 paid holidays per year
• ~ Health savings accounts, healthcare & dependent flexible spending accounts
• ~ Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
• ~ Paid sick leave and other leave benefits are provided in accordance with applicable federal, state, and local laws.

We are a community built on care.

Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.

We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.

We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.

Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.

Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.

Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.

Careers at Tenet

At Tenet Healthcare, the heart of what we do centers on caring with compassion, which ultimately creates a bond between our caregivers and patients. Everyone contributes to these moments, whether providing care directly or supporting those who do.

As an organization, we provide employees with resources, tools and support to serve our patients and customers in the best way possible. We also take care of one another, helping team members further develop their career pathways and maximize their potential.