Market Performance Manager - MO, TN, OH, or VA

Tenet Healthcare Corporation; Ohio; On-site; USD 77,000 - 124,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability/AD&D insurance

Life insurance

Paid time off

401k match

HSA/FSAs

Paid holidays

Job summary

Tenet Healthcare Corporation seeks a Revenue Cycle Management Market Performance Manager to lead RCM for Regional Ambulatory Surgery Centers and Market Leadership teams. You will drive performance, coach Business Office leaders, and partner with regional and national leadership to hit KPIs.

This role requires strategic thinking, strong operations experience in ASC settings, and the ability to implement process improvements while leading cross-functional teams. Travel up to 75% may be required.

Qualifications

• Bachelor's degree or equivalent in an RCM leadership role.
• Minimum 5 years in Business Operations and Revenue Cycle.
• Minimum 2 years of management experience.
• Strong understanding of Revenue Cycle Operations within an ASC setting.
• AdvantX, HST, SIS experience (preferred).

Responsibilities

• Provide direction and development support to Client's Business Office leadership to meet strategic objectives and performance metrics.
• Partner with Client's management team to review revenue cycle and operation metrics.
• Facilitate regular meetings to report performance and improvement plans with stakeholders.
• Deliver ongoing training and development to Client's Business Office staff.
• Engage with Client, Regional, and National USPI Leadership to meet/exceed performance goals.
• Represent USPI's Business Office operations in market leadership forums.
• Drive process improvements and action plans to address deficiencies.
• Collaborate with on-site resources to maximize solution offerings and client satisfaction.
• Provide updates to USPI Leadership to raise awareness of client support needs and risks.

Skills

Leadership

Interpersonal Skills

Business Acumen

Change Management

Motivation/Drive

Analytical Skills

Adaptability

Education

Bachelor's Degree or equivalent in RCM leadership

Tools

AdvantX

HST

SIS

Job description

The RCM Market Performance Manager serves as a strategic leader and resource for assigned Regional Ambulatory Surgery Centers and Regional Market Leaderships; serves as the liaison between USPI Revenue Cycle Services, Regional Market Leadership and the Ambulatory Surgery Center Client; and continuously drives revenue cycle metrics to improve the Client's and Markets revenue result. Preference for this position will be given to individuals living in the state(s) of MO, TN, OH, or VA.

The position is responsible for providing strategic leadership to the Revenue Cycle Management, Ambulatory Surgery Center Clients in all areas relating to business operations and revenue cycle management, including advising and developing Business Office leadership, defining tactical objectives and process improvement initiatives; executing training and development of Business Office staff; and providing analytical review combined with measurement tools to ensure success.

Responsibilities

• Provide direction and development support to Client's Business Office leadership to ensure Client's strategic objectives are met along with all key Revenue Cycle performance metrics.
• Partners with Client's management team and appropriate stakeholders to perform detailed reviews of revenue cycle and operation metrics.
• Facilitates regular scheduled meetings to report performance, concerns, training, and improvement plans with key stakeholders.
• Delivers ongoing training and development support to Client's Business Office leadership and staff.
• Engages with the Client, Regional, and National USPI Leadership to meet, and preferably exceed, performance goals.
• Participates in and represents USPl's Business Office operations in market-based leadership forums, including physician and health system partner meetings.
• Challenges the best practices and seeks opportunities to drive process improvements.
• Develops and implements action plans to address and improve deficiencies in process and performance as identified.
• Collaborates with on-site resources in service delivery and problem solving maximize solution offering and client satisfaction.
• Participates with providing comprehensive, succinct updates to USPI Leadership in order to drive awareness of any Client support requirements and/or risks that could impact service delivery.
• Performs other duties as assigned by VP and Chief Revenue Cycle Officer, RCM Market Performance Senior Director, and RCM Market Performance Director to meet the business needs of USPI and other stakeholders.

Job Behavior

• Employee should demonstrate the ability to work as a team member among multiple departments.
• Employee must be able to communicate directly and professionally.
• This person is flexible, dependable, productive, and self-motivated, and maintains professional conduct and appearance.
• Employee will respect the confidentiality of patients, co-workers and center staff.

Required Skills:

Core Competencies

• Leadership- Effective communication and leadership skills, while acting as a role model and coaching team members in USPI core values.
• Interpersonal Skills- The ability to establish oneself as a trusted partner for counterparts; to effectively communicate and engage with all stakeholders of the organization, including physicians and health system partners.
• Business Acumen- Effective communication (listening, written and verbal), problem solving, negotiation, positively influencing others, decision making, and time management.
• Change Management- The ability to help counterparts through difficult transitions to a new process, workflow, or situation.
• Motivation/Drive- Demonstrates a desire for continuous learning. Self-starting and going beyond what is asked to take on new challenges and create innovative solutions.
• Analytical Skills- Expertise with Advance MS Excel Functions; demonstrated mathematical/analytical aptitude; ability sufficient to work in a data-heavy environment and to identify trends.
• Adaptability/Flexibility- Ability to manage multiple tasks, meet deadlines, and redirect when necessary to best serve the Client.

Qualifications

Education and Experience Requirements

• Bachelor's Degree or equivalent work experience in an RCM leadership role
• Minimum of 5 years of Business Operations and Revenue Cycle experience.
• Minimum of 2 years of management experience.
• Strong understanding of Revenue Cycle Operations within an ASC setting and/or demonstrated, relevant knowledge.
• Proven success in project management roles, to include developing and implementing business initiatives.
• Understanding of the industry trends, market dynamics, and key performance indicators.
• AdvantX, HST, SIS experience (preferred)

Travel: Up to 75% We will run an MVR on the final candidate.

Compensation

• Pay: $77,376-$123,552 annually. Compensation depends on location, qualifications, and experience.
• Management level positions may be eligible for sign-on and relocation bonuses.

Benefits

The following benefits are available, subject to employment status:

• Medical, dental, vision, disability, AD&D, and life insurance
• Paid time off (vacation & sick leave)
• Discretionary 401k match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
• Paid sick leave and other leave benefits are provided in accordance with applicable federal, state, and local laws.

#LI-CM1

Who We Are

We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.

Our Story

We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.

We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.

Our Impact Today

Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.

Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.

Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.

Careers at Tenet

At Tenet Healthcare, the heart of what we do centers on caring with compassion, which ultimately creates a bond between our caregivers and patients. Everyone contributes to these moments, whether providing care directly or supporting those who do.

As an organization, we provide employees with resources, tools and support to serve our patients and customers in the best way possible. We also take care of one another, helping team members further develop their career pathways and maximize their potential.