Market Operations Lead, RDU

HomeCloud; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

HomeCloud is seeking a Market Operations Lead for the RDU market to oversee operations, manage certification logistics, and drive growth. The ideal candidate will possess a blend of leadership, project management, and customer service skills while contributing to an innovative tech-powered environment. Join a collaborative team dedicated to enhancing the home inspection experience and delivering exceptional service to homeowners and partners.

Benefits

Competitive Compensation

Autonomy & Ownership

Growth-Oriented Environment

Qualifications

• 3-5 years of experience in field operations or customer success.
• Ability to manage scheduling across teams and vendors.
• Excellent communication skills.

Responsibilities

• Schedule and coordinate home certification appointments.
• Oversee third-party service partners for timely service.
• Handle market invoicing and collections.

Skills

Leadership

Project Management

Customer Service

Operational Performance

Tools

Google Workspace

CRM Systems

Intercom

Job description

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This range is provided by HomeCloud. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $110,000.00/yr

Lead, Build, and Grow with HomeCloud

At HomeCloud, we’re redefining the home inspection experience. Our tech-powered certification platform delivers fast, accurate, and actionable insights for homeowners, buyers, and sellers – paired with trusted repair and renovation support. Fueled by rapid growth and support from top-tier investors, we’re looking for aMarket Operations Leadto take full ownership of our operations in theRaleigh-Durham (RDU) market.

What You’ll Do

As theMarket Operations Lead, you'll serve as the linchpin for HomeCloud’s RDU operations. From managing certification logistics and vendor coordination to customer service and field support, you’ll ensure every homeowner and real estate partner receives a premium experience – while driving operational performance and market growth.

Key Responsibilities:

• Schedule and coordinatehome certification appointments to optimize for efficient routing and timely service delivery, including DC speciality scheduling for Project Managers, small HomeCloud Jobs, and warranty work.
• Oversee third-party service partners,ensuring on-time arrival, quality execution, and prompt report submission. Proactively flag and escalate issues as needed.
• Handle all market invoicing and collections, maintaining accuracy and timeliness in financial operations.
• Leverage industry-specific toolsto optimize workflows, reduce friction, and boost operational performance.
• Track key metrics and drive continuous improvementsto uphold service standards and market performance.
• Serve as the primary point of contactfor clients, real estate agents, and service partners in the RDU market.
• Respond promptly to inbound supportacross channels (phone, Intercom chat, shared inbox), delivering an exceptional customer experience.
• Manage and resolve escalations efficiently, ensuring customer satisfaction and brand trust.
• Conduct outbound outreachto gather missing estimate inputs and other key information.
• Analyze support trendsand provide actionable feedback to internal teams to improve workflows, systems, and service delivery.
• Create and maintain customer-facing one-pagers and support documentstailored to the market.
• Manage the distribution of physical marketing materials (e.g. yard signs) and coordinate local team events and community engagement efforts.
• Oversee the market’s digital footprint, including Google Business Profile, and review generation strategy.
• Collaborate closely with Certification, Operations, and Construction teams to optimize cross-team workflows and execution.
• Act as a local feedback partner to the Product team, sharing insights and opportunities to enhance tools and systems based on on-the-ground experience.

Qualifications

This role requires a mix of leadership, operational, and customer service skills. The ideal candidate will have:

• 3 - 5 years of experience in field operations, logistics, or customer success – ideally in a fast-paced tech-enabled services business.
• Proven ability to manage scheduling across multiple teams, external vendors, and field schedules.
• Strong project management and organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills – comfortable being the face of the brand in your region.
• Comfortable with ambiguity and change; thrives in an early-stage, high-growth startup environment.
• Proficiency with tools like Google Workspace, CRM systems, Intercom, Phone systems, and scheduling software.
• A valid driver’s license and willingness to travel within a 60-mile service radius.
• A background in home inspections, real estate, construction, or related field preferred, but not required.

Who You Are

• A Natural LeaderYou take initiative, rally teams around a common goal, and foster a culture of accountability and high performance.
• Strong Work EthicYou pride yourself on delivering high-quality work, meeting (or beating) deadlines, and doing whatever it takes to get the job done right.
• Detail-OrientedYou thrive in the details – accurate reports, tight processes, smooth logistics. You bring order to complexity and never let the ball drop.
• Customer-ObsessedYou go beyond service – you anticipate client needs, solve issues fast, and make every interaction feel seamless and professional.
• Solution OrientedYou stay calm under pressure and solve operational challenges with creativity, urgency, and a can-do mindset.
• Growth-MindedYou’re excited to build something from the ground up. You see opportunity in ambiguity and are energized by expanding HomeCloud’s local footprint.

Why Join Us?

• Competitive Compensation:Includes base salary and performance-based bonuses.
• Autonomy & Ownership:Full responsibility for market operations with room to lead and innovate.
• Growth-Oriented Environment:Develop leadership skills in a fast-scaling startup.
• Impactful Work:Help homeowners make smarter decisions and experience smoother home transitions.
• Supportive Team Culture:Work with a driven and collaborative group that values hustle, grit, and trust.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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