Market Operations Director

Wonder; Center Valley (Lehigh County); Remote; USD 118,000 - 137,000; Full time

Job summary

A leading food service company is seeking a Market Operations Director to lead operational excellence across their multi-unit restaurant region. The ideal candidate will have over 7 years of management experience, a strong financial acumen, and a passion for developing talent. This role requires travel and is vital for ensuring guest satisfaction and operational standards. The company offers a competitive salary and comprehensive benefits package.

Benefits

Medical, Dental, and Vision Insurance

100% employer-paid Life Insurance

401(k) Retirement Plan

Employer match for Health Savings Account (HSA)

Learning and Development opportunities

Employee Stock

Employee Discount

Qualifications

• 7+ years of multi-unit restaurant management experience in high-growth environments.
• Proven leadership in developing and retaining high-performing teams.
• Strong financial management experience with market-level P&L.

Responsibilities

• Lead operational excellence across a multi-unit restaurant region.
• Promote company values as a cultural ambassador.
• Monitor financial performance to ensure profitability.

Skills

Multi-unit restaurant management

Leadership development

Financial acumen

Communication skills

Organizational skills

Education

Bachelor's degree or equivalent work experience

Job description

Be among the first 25 applicants

This range is provided by Wonder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$118,500.00/yr - $136,500.00/yr

About Wonder

Everything’s on the menu at Wonder. Except compromise.

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.

And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

About The Role

As a Market Operations Director, you will lead operational excellence across a multi-unit restaurant region, spanning multiple cities and locations. This role will focus on driving consistent guest satisfaction, operational standards, and profitability across your market. You will work closely with restaurant leadership teams, guiding them in day-to-day operations, long-term strategic planning, and talent development. As part of the Operations Leadership Team, you will ensure the company's strategic initiatives are successfully executed at the market level, fostering a culture of high performance, accountability, and growth.

Responsibilities

• Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values
• Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies
• Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement
• Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control
• Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning
• Collaborate with cross-functional teams to evaluate and approve market growth opportunities
• Lead new restaurant openings by playing an active role in recruitment, training, and operational setup
• Ensure compliance with food safety, labor laws, and other regulations across the market
• Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions
• Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization
• Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success

The Experience You Have

• 7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment managing 20+ stores
• Proven leadership in developing, coaching, and retaining high-performing teams
• Strong financial acumen with experience managing market-level P&L and driving profitability
• Excellent communication, organization, and decision-making skills, especially under pressure
• Ability to travel frequently across the market to maintain operational oversight and lead by example
• Bachelor's degree or equivalent work experience is preferred
• Passion for developing talent, driving operational excellence, and exceeding guest expectations

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availability
• Must have the means of transportation and ability to travel from site to site within assigned region
• Must have a current Food Handlers Certification

Role Details

• Salary Range: $118500 per year - $136500 per year
• Multi-Location Role, Travel Required
• Reports to: Regional Vice President

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount

At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.