Market Manager - Ohio

Whistle Express Car Wash; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

Whistle Express Car Wash is looking for an Operations Manager to oversee the day-to-day operations across multiple carwash sites in North Carolina. The ideal candidate will have over 3 years of leadership experience, excellent communication skills, and the ability to handle daily operational decisions while ensuring top-notch customer service. This full-time role requires flexibility, including travel between locations and may involve working some weekends or evenings.

Qualifications

• 3+ years of leadership experience in express carwash, retail, service, or field operations.
• Experience managing or supporting multiple locations preferred.
• Ability to travel daily between assigned locations.
• Comfort working around mechanical equipment and in outdoor environments.

Responsibilities

• Oversee day‑to‑day operations for 4–8 express carwash sites.
• Coach and support Site Managers to build strong, engaged teams.
• Ensure every location delivers fast, friendly, and consistent service.
• Ensure consistent adherence to safety rules and operational standards.
• Monitor daily equipment performance and schedule repairs.
• Review location-level KPIs with Site Managers.
• Own daily operational decisions across assigned locations.

Skills

Leadership experience

Communication skills

Problem-solving skills

Job description

Key Responsibilities

• Multi‑Site Operations Support Oversee day‑to‑day operations for 4–8 express carwash sites. Conduct regular site visits to check wash quality, cleanliness, staffing, and compliance. Help Site Managers execute company standards and follow standard operating procedures. Assist with scheduling, labor planning, and task delegation during busy periods or staffing gaps.
• People Leadership Coach and support Site Managers to build strong, engaged teams. Assist in hiring, onboarding, and training front‑line team members and future leaders. Support performance management by giving clear, direct feedback. Help maintain a positive, safe, and productive work environment across all locations.
• Customer Experience Ensure every location delivers fast, friendly, and consistent service. Support Site Managers in resolving customer concerns when needed. Help drive membership engagement and service quality across the area.
• Operational Standards & Safety Ensure consistent adherence to safety rules, equipment handling guidelines, and chemical management. Verify that all sites maintain required cleanliness, equipment checks, and daily/weekly routines. Identify operational gaps and help Site Managers close them quickly.
• Equipment & Maintenance Support Monitor daily equipment performance and partner with maintenance teams to schedule repairs. Help coordinate preventative maintenance and follow‑up on work orders. Ensure Site Managers complete required equipment checks and communicate issues promptly.
• Performance Support & Reporting Review location‑level KPIs with Site Managers and help build action plans for improvement. Share performance updates with the Market Director, including risks and opportunities. Support initiatives that improve efficiency, quality, and team performance across the area.
• Decision Making Owns: Daily operational decisions across assigned locations; scheduling support; coaching and development actions. Influences staffing levels, training priorities, and operational improvements. Escalates major equipment issues, staffing shortages, safety concerns, or financial risks.

Qualifications

• 3+ years of leadership experience in express carwash, retail, service, or field operations.
• Experience managing or supporting multiple locations preferred.
• Strong communication, coaching, and problem‑solving skills.
• Ability to travel daily between assigned locations.
• Comfort working around mechanical equipment and in outdoor environments.

Physical Requirements

• Ability to stand and walk sites for extended periods.
• Ability to lift 25–50 pounds as needed during site visits.
• Ability to work outdoors year‑round.

Work Schedule

Full‑time role with travel across assigned locations. Requires flexibility, including some weekends or evenings based on business needs.