Market Manager - NC North

Gerber Collision & Glass; Raleigh (NC); On-site; USD 110,000 - 156,000; Full time

Benefits offered by this job

Annual PTO included

Parental leave for full-time employees

Medical, Dental & Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking a Market Manager to oversee operations across multiple locations, driving profitability and WOW customer experiences. You will lead General Managers, coach staff on SOPs, and ensure safety and performance standards are met in a fast-paced collision repair environment.

The role requires at least five years in the collision repair industry and three years of management, with ICAR Platinum certification preferred and an estimating license if required by state law.

Qualifications

• Minimum of five years in the collision repair industry.
• Minimum of three years of management experience.
• ICAR Platinum certification preferred.
• Estimating license if applicable in the state.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage activities of all locations within the market through coordination with General Managers.
• Monitor capture rates to ensure stores leverage opportunities.
• Coach staff to meet SOPs and improve performance; address customer concerns.
• Recruit, interview, and train new hires; promote safe working conditions.

Education

ICAR Platinum certification

Estimating license (where applicable)

Five years in collision repair

Three years of management experience

Ability to read and understand financial statements

Extensive estimating experience

Job description

Company: Gerber Collision & GlassGreat Teams Don’t Happen by AccidentBuilt with Intent. Driven by YOU.At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.Ready to grow with a team that’s built for your success? Apply today.Our Commitment:The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.Job Description:The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Expected to provide leadership and mentoring to all his/her direct reports and lead their team effectively and efficiently.Key Job ResponsibilitiesEnsure consistent execution of WOW (Wow Operating Way) plan for all locations.Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers. Monitor capture rates to insure stores are taking full advantage of opportunities.Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.Be the conduit for load leveling for the market by holding daily calls.Recruit, interview, train new hires. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Seek out opportunities for continuous education and development for all employees. Participate in external marketing and team building activities as requested.Promote safe, clean working conditions; review audits and safety records of their locations. Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.Promote, develop and act as a liaison with area insurance contacts and other referral points. Ensure that stores are responsive to clients in a timely manner.Education and/or Experience RequiredMinimum of five years collision repair industryMinimum of three years of managementICAR Platinum certification preferredEstimating license if applicable in the stateRequired Skills/AbilitiesAbility to read and understand financial statementsExtensive estimating experiencePlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:Annual Paid Time Off (PTO) plans2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree Prescription or Non-Prescription Safety Glasses annuallyAnnual Voluntary Uniform StipendVoluntary Daily Pay option availableAbout UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:Salaried$109,500.93 - $156,429.90 - USD AnnualCompensation is commensurate with skill, education and experience.Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.