Market Manager

Lori's Gifts, Inc.; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Legal plan

Commuter benefits

Paid time off

Employee discounts

Job summary

Lori's Gifts, Inc. is seeking a Market Manager to lead multiple hospital gift shop locations. This role requires traveling 50% of the time to assigned stores while also managing the home store, ensuring sales and guest experience excellence.

You will hire and train staff, monitor KPIs, and ensure merchandising standards across locations, while maintaining high service levels and operational efficiency.

Qualifications

• Retail management experience required.
• Experience hiring and evaluating store personnel.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Travel 50% of time to assigned stores and 50% in home store.
• Lead and develop sales-driven teams across multiple stores.
• Schedule staff to ensure proper coverage and store hours.
• Maintain inventory levels and secure merchandise.
• Provide onboarding and training on sales techniques, promotions, and procedures.
• Address escalated customer service issues and maintain guest satisfaction.

Skills

Retail management

Staff supervision

Multi-unit leadership

Customer service excellence

Education

High School diploma or GED

College degree preferred

Tools

POS systems

Job description

Description

The Market Manager is a dynamic, multi-unit leader who is flexible in an everchanging work environment. At Lori’s you will provide a trusted place for joy and support when people need it most. You will provide products and services that nurture, inspire, and comfort. As a Market Manager in our gift shops, you will be responsible for providing excellent customer service and engaging from the heart while creating an exceptional Guest experience.

WHAT YOU WILL DO (Responsibilities):

Market Managers lead the way in producing sales, setting the tone for the team, and increase performance goals for the home store and assigned stores in the area. Reporting to the Market Director, you will build sales-driven teams to success. While maintaining home store responsibilities you will also:

• Travel 50% of time per week to your assigned stores and 50% of time per week in your home store.
• Lead through example through the success of home store.
• Responsible for meeting performance measurables and KPIs in home store and market area stores.
• Ability to lead market remotely.
• Responsible for store staffing in home and area stores.
• Responsible for ensuring new Team Members are onboarded and trained on sales techniques, products, promotions, and procedures using available training materials.
• Provide performance feedback to all staff and set timeframe for achievement.
• Ensure availability of merchandise by maintaining inventory levels.
• Market merchandise by following advertising, sales promotion, and display plans and ensure area stores are in compliance with merchandising expectations.
• Secure merchandise and protect employees by observing security standards.
• Contribute to team effort by accomplishing related results.
• Handle scheduling of staff at location to ensure appropriate shift coverage and assist area stores to ensure stores remain open.
• Handle all intensified customer service issues.
• Complete daily operational procedures with efficiency and due diligence and ensure area stores are in compliance with standards.
• Execute and implement Lori's Gifts procedures in home store and all area stores.
• Other tasks as assigned.

This is not an exhaustive list of responsibilities and may not necessarily comprise all the functions for purposes of the ADA.

Requirements

WE ARE LOOKING FOR (Requirements):

• 3 or more years of retail experience including 2 or more years in a store management or supervisor capacity.
• High School diploma or GED or College degree.
• Experience evaluating and hiring store personnel.
• Willingness to work flexible hours to include evening, weekends, and holidays when needed.
• Ability to lift up to 30 pounds and capable to stand for long periods of time.
• Flexible to open and close store independently when needed.
• Previous specialty or big box experience ideal.
• Multi-unit experience a plus
• Area travel required 50%

WHO WE ARE:

We are the heart of the hospital experience. Our guests visit our store locations for different experiences while visiting loved ones in the hospital, or between breaks while at work. Lori's Gifts is a unique retailer servicing over 300 hospitals nationwide for over 40 years. We continue to grow because of our compassionate employees that remain close to the positive hospital relationships we have developed in the communities we serve. We are tirelessly enhancing and modifying our protocols to create a safe environment for our employees and guests.

WHAT WE OFFER:

• Health Insurance and prescription benefits.
• Legal Plan.
• Commuter Benefits.
• Paid Time Off.
• Generous Employee Discounts.

EQUAL EMPLOYMENT OPPORTUNITY

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.