Market Logistics Operations Dispatcher

Dr. Mylissa's Medical Boutique

Durham, Northern (NC, KY)

Hybrid

USD 65,000 - 89,000

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Accident, Life and Travel insurance

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Job summary

Sunbelt Rentals is seeking a Dispatch Manager to oversee drivers across a defined market, ensuring prompt receipt and delivery of equipment in compliance with company and DOT standards.

You will hire, train, mentor staff, manage schedules and dispatch, coordinate with stores and dispatch coordinators, and uphold safety and customer service excellence.

Qualifications

Bachelor's degree or equivalent work experience plus 5+ years of dispatching experience.
Knowledge of the applications of the construction/industrial equipment industry
Working knowledge of the DOT Federal Motor Carrier Safety Regulations
Demonstrated excellent customer service, communication, organizational and leadership skills
Working knowledge of the delivery area

Responsibilities

Models and ensures all Sunbelt safety procedures are followed
Responsible for the hiring, training, mentoring and coaching of employees who coordinate and perform pick-up and delivery of equipment
Manages the team's work and delegation and is accountable for the team's safety and performance
Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography
Orchestrates the transfer of equipment and consumables across the defined market as needed
Creates and monitors drivers' schedules
Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency
Reviews daily and weekly driver logs in accordance with company and DOT standards
Ensures drivers are performing daily truck inspections in accordance with company and DOT standards
Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt's Policy and Procedure guidelines
Works closely with store locations to ensure customer's equipment needs are met
Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt
Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment
Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal

Skills

Customer service

Communication

Organizational skills

Leadership

Delivery area knowledge

Education

Bachelor's degree or equivalent work experience

5+ years dispatching experience

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Objective:

Manages Drivers across a market to ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt locations in accordance with company and DOT standards.

Position Responsibilities:

Models and ensures all Sunbelt safety procedures are followed
Responsible for the hiring, training, mentoring and coaching of employees who coordinate and perform pick-up and delivery of equipment
Manages the team's work and delegation and is accountable for the team's safety and performance
Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography
Orchestrates the transfer of equipment and consumables across the defined market as needed
Creates and monitors drivers' schedules
Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency
Reviews daily and weekly driver logs in accordance with company and DOT standards
Ensures drivers are performing daily truck inspections in accordance with company and DOT standards
Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt's Policy and Procedure guidelines
Works closely with store locations to ensure customer's equipment needs are met
Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt
Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment
Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal

Requirements:

Education & Experience:

Bachelor's degree or equivalent work experience plus 5+ years of prior dispatching experience
Knowledge of the applications of the construction/industrial equipment industry
Working knowledge of the DOT Federal Motor Carrier Safety Regulations
Demonstrated excellent customer service, communication, organizational and leadership skills
Working knowledge of the delivery area

Base Pay Range: $64,790.00 - 89,086.80

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):