Market Learning & Onboarding Specialist

ArchWell Health; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

ArchWell Health seeks a Market Support Champion to help orient, onboard, train, coach, and mentor colleagues across markets. You will partner with Market Leadership, Continuous Improvement, and Learning & Development to align learning initiatives with organizational goals.

Responsibilities include serving as in-market SME and eCW Super User, facilitating training, guiding new hires, assessing training effectiveness, and promoting a culture of continuous learning.

Qualifications

• Bachelor's degree in related field required or equivalent experience.
• Experience in formal and informal training delivery preferred.
• Experience in project management and record-keeping preferred.
• Clinical Knowledge preferred; experience and practice as a Medical Assistant or RN (current licensure or certification not required) to guide training and development of clinical colleagues.

Responsibilities

• Serve as the in market subject matter expert and eCW Super User for all key center roles.
• Facilitate training and onboarding sessions to ensure colleagues understand their roles effectively.
• Collaborate with stakeholders to deliver role-specific training.
• Provide support to new hires and guide them through the onboarding process.
• Assess training effectiveness and identify areas for opportunity and improvement.
• Observes how markets are adopting, implementing, or upholding ArchWell Health standards and workflow processes.
• Act as the in-market learning governance representative and bring areas of opportunity and improvement to the governance leaders for decisioning, solutioning, and resourcing.
• Communicate clearly to ensure learning initiatives are embraced by all.
• Promotes growth mindset and continuous learning culture in market by acting as a change agent.
• Stay up to date with ArchWell Health processes, workflows, standards, systems, industry learning trends, research, and best practices to deliver relevant and impactful training.
• Meet performance targets measured through KPIs for operations as well as effectiveness of learning delivery efforts.
• Cover for Market Launch Champion, requiring some overnight travel; routine travel will be daily within the market.

Job description

ArchWell Health seeks a Market Support Champion to help orient, onboard, train, coach, and mentor colleagues across markets. You will partner with Market Leadership, Continuous Improvement, and Learning & Development to align learning initiatives with organizational goals.

Responsibilities include serving as in-market SME and eCW Super User, facilitating training, guiding new hires, assessing training effectiveness, and promoting a culture of continuous learning.