Market Leader

Ontario Trillium Foundation; Farmington (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Dunkin' Brands is seeking a Market Leader to provide leadership, coaching and strategic direction to a portfolio of 5-8 restaurants. You will support Restaurant Managers to optimize operations, guest service, and profitability while ensuring compliance with brand standards.

Responsibilities include analyzing sales, delivering training, and driving consistency across sites. Travel between locations is required to maximize performance and guest satisfaction.

Qualifications

• Strong analytical skills and business acumen.
• Ability to lead and train multi-site teams.
• Fluent in English with solid written and verbal communication.
• Experience coordinating operations across multiple locations.

Responsibilities

• Provide leadership, coaching and direction to 5-8 restaurants.
• Ensure portfolio restaurants meet Brand standards and food safety.
• Analyze sales and drive improvements in operations and profitability.
• Establish sales and service goals with franchise owners and managers.
• Deliver training on marketing windows, LTOs and Brand initiatives.
• Lead team meetings and communicate the vision clearly.
• Travel between restaurants as required (requires travel).

Skills

Analytical skills

Leadership

Communication

Problem solving

Time management

Guest focus

Training & development

Sales orientation

Education

College degree preferred

Job description

A Market Leader generally provides leadership, coaching and direction to approximately 5-8 restaurants. A ML supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance &execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies:

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages
• Wearing a headset (if applicable)
• Working in a small space
• Requires travel between restaurants