Market Leader

Askar Brands; Hartford (CT); On-site; USD 62,000 - 78,000; Full time

Job summary

Askar Brands seeks a Market Leader in Hartford, Connecticut to oversee the operations of multiple restaurants, ensuring they meet Brand standards and guest service excellence. This role requires at least 3 years of multi-unit experience in retail, restaurant, or hospitality.

The ideal candidate will demonstrate strong analytical skills and be guest-focused, engaged in the coaching of restaurant managers. The position involves training, performance monitoring, and traveling between locations.

Qualifications

• Strong analytical skills for business operations.
• Guest-focused with ability to resolve issues.
• 3 years of experience in retail or hospitality.

Responsibilities

• Perform all duties of restaurant team members and managers.
• Analyze restaurant sales and drive improvements.
• Provide training to restaurant managers on marketing and operational standards.

Skills

Strong analytical skills

Guest focused

Time management

Problem solving

Ability to train and develop a team

Education

College degree preferred

3 years previous multi-unit experience

Basic computer skills

Fluent in spoken and written English

Job description

A Market Leader generally provides leadership, coaching and direction to approximately 5-8 restaurants. A ML supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities

• Recruit hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performanceManage and coordinate the Restaurant Management team to support their restaurant performance &execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages
• Wearing a headset (if applicable)
• Working in a small space
• Requires travel between restaurants