Market Grille Cook

Hyvee.io; Mason City (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Hy-Vee is seeking an Assistant Manager Store Operations, Assistant Manager Perishables, or Assistant Manager Health Wellness Home to oversee daily store activities in the General department. This exempt role focuses on leadership and operational excellence.

You will supervise staff, ensure customer needs are met, arrange training, coordinate displays, monitor inventory and safety standards, and partner with Store Director to drive profitability while upholding Hy-Vee's culture of honesty,

Qualifications

• Leadership and supervision experience
• Strong customer service orientation
• Ability to train and develop staff

Responsibilities

• Maintains a positive attitude and fosters teamwork to create a friendly store atmosphere
• Provides prompt, friendly service and sets a good example for customers and employees
• Ensures customers' needs are met by guiding and assisting them across departments
• Greets customers and learns names to address them personally when possible
• Assists customers in finding products and handling requests to enhance the shopping experience
• Ensures store standards for customer service, employee relations, and profitability are met
• Oversees training, handles employee issues, and coordinates disciplinary procedures when necessary
• Directs merchandising and displays, ensures product quality and availability

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Job description

Additional Considerations

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title

Assistant Manager Store Operations; Assistant Manager Perishables; Assistant Manager Health Wellness Home

Department

General

FLSA

Exempt

General Function

Supervises and coordinates the activities of employees. Ensures that customer's needs are met.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director; Store Manager

Positions that Report to you

All positions except those listed above or designated by the Store Manager

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves: honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.
• Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.
• Ensures compliance with store accounting procedures and reports potential problems.
• Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store directors and company's guidelines.
• Uses and understands all hardware and software technology in the store.
• Assists in forecasting and reviewing the store labor schedule with the store directors guidelines.
• Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
• Directs the ordering of merchandise in their respective areas.
• Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Assists with replenishing shelf product, designs and constructs displays.
• Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities

• Determines the motivational needs of employees and provides the appropriate environment.
• Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.
• Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
• Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
• Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
• Pursues retail educational opportunities and continuing education whenever possible.
• Assists in all areas of the store as needed.
• Works with department heads and other designated personnel regarding