Market Grille Clerk

Hy-Vee Inc; Mason City (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Hy-Vee's Market Grille Clerk role in Mason City, IA, offers an entry-level opportunity to deliver friendly customer service, take orders, and support daily kitchen operations.

Greet customers, manage orders, maintain food safety and hygiene, and collaborate with teammates to ensure a positive dining experience. Training provided; no formal education required. This is an on-site, hourly position.

Qualifications

• No formal education required; training provided.
• Six months or less of related work experience; food service experience is a plus.
• Ability to greet customers and provide friendly service.

Responsibilities

• Greet customers with a smile and provide prompt, friendly service.
• Take customer orders at the Market Grille counter and answer calls.
• Review daily orders and prepare/replenish products.
• Handle food safely and ensure freshness.
• Maintain a clean, sanitary work area.
• Operate the department register and handle payments.
• Assist in other store areas as needed.
• Follow Hy-Vee policies and store guidelines.

Skills

Customer service

Communication

Teamwork

Basic math skills

POS transactions

Tools

POS system

Job description

Job Description

Job Title: Market Grille Clerk Department: Market Grille FLSA: Hourly Revision Date: 07/2026

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

What You'll Do

• Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every visit a positive one
• Take customer orders at the Market Grille counter and answer the telephone promptly, providing helpful service including taking product orders
• Review daily orders, anticipate product needs, and prepare and replenish product as necessary
• Pull product from the cooler or freezer to prepare for cooking and ensure an adequate food supply is ready and on hand
• Handle food safely and review the status and appearance of food for freshness at all times
• Maintain a clean, sanitary work area throughout your shift
• Check in product, put product away, and review invoices as needed
• Run the department register, receive payment, and make change where applicable
• Remove trash in a timely manner and wash dishes as necessary
• Price and order product and deliver orders as needed
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Your Skills

• Follow detailed written or verbal instructions and work through tasks with a few concrete variables
• Perform simple addition and subtraction, copy figures, and count and record accurately
• Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing
• Work effectively as part of a team to deliver a great customer experience

Reporting Relationships

• Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Market Grille Department Manager; Assistant Market Grille Department Manager; Service Managers

Education and Experience

No education requirement; we will provide all the training you need to succeed Six months or less of similar or related work experience; prior food service experience is a plus

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This role is performed in a store kitchen environment where things stay busy and engaging throughout your shift. You'll have exposure to noise, equipment movement, temperature extremes, and cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.