Market General Manager

FirstService Residential; Nashville (TN); Sur place; USD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Full comprehensive benefits

401(k) with company match

Paid holidays

Occasional travel

Résumé du poste

FirstService Residential is seeking an interim Market General Manager to lead on-site operations across assigned properties. You will collaborate with Regional Directors to align property goals, support start-ups and recruitment initiatives, and oversee staff scheduling and performance.

The role emphasizes governance with contracts, board relations, and delivering quality service while driving construction oversight and reporting through our portal.

Qualifications

• 3+ years of experience in property management.
• Advanced computer skills with Microsoft Office, Outlook and Windows.
• Ability to work with sensitive and/or confidential information.
• Knowledge of state statutes and community documents.
• Hospitality experience a plus.
• Bachelor’s degree in business or related field or a combination of education and experience.
• State certification or license may be required.

Responsabilités

• Provide management and leadership to assigned property.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met, and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct necessary site inspections, identify deficiencies, and provide recommendations and action plans to improve the property.
• Oversee all construction projects identified by the Regional Director to be in alignment with budget, compliance, and regulations.
• Create, maintain, and upload a wide variety of information on our portal including but not limited to; work orders, signed meeting minutes, and Monthly Management Report.
• May participate in interviewing, selecting, recommending, hiring, training and scheduling assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.
• Ensure a proper and timely transition to the new property manager.

Connaissances

Critical thinking

Problem solving

Judgement and decision-making

Leadership

Confidential information handling

Formation

Bachelor’s degree in business or related field

State certification or license may be required

Outils

Microsoft Office

Outlook

Windows

Description du poste

Description

Job Overview:

Serve as interim Market General Manager at assigned properties to provide management and leadership services and solutions.

As a Market General Manager, you will be responsible for leading on-site operations and effectively managing working relationships with all departments across the property to support company objectives. The Market General Manager will collaborate with Regional Directors to support established property goals. When not assigned to a property, this role will participate in start-ups, recruiting initiatives, hospitality training, and other projects as assigned.

Your Responsibilities:

• Provide management and leadership to assigned property.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met, and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct necessary site inspections, identify deficiencies, and provide recommendations and action plans to improve the property.
• Oversee all construction projects identified by the Regional Director to be in alignment with budget, compliance, and regulations.
• Create, maintain, and upload a wide variety of information on our portal including but not limited to; work orders, signed meeting minutes, and Monthly Management Report.
• May participate in interviewing, selecting, recommending, hiring, training and scheduling assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.
• Ensure a proper and timely transition to the new property manager.

Skills & Qualifications:

• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Advanced in computer programs like Microsoft Office, Outlook, and Windows required.
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply applicable state Statutes and Community documents.
• 3+ years of experience in property management
• Hospitality experience a plus
• Bachelor’s degree in business or related field or a combination of education and experience
• State certification or license may be required.

Physical Requirements:

• Ability to lift up to 50lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $100,000 annually; paid bi-weekly

Schedule: Monday-Friday (8:00AM-5:00PM); on-call afterhours and weekends

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.