Market Financial Center Manager - Stamford Greenwich Market

Bank of America; Norwalk (CT); On-site; USD 72,000 - 90,000; Full time

Job summary

Bank of America seeks a Market Financial Center Manager to support financial centers in the Stamford Greenwich Market. This role involves managing client interactions, driving operational excellence, and fostering a client-centric culture. Candidates should have leadership experience, strong financial acumen, and a commitment to customer service.

Benefits

Industry-leading benefits

Access to paid time off

Qualifications

• 1+ years leadership experience in coaching or motivating a diverse work team.
• Strong financial and business acumen with experience in interpreting financial reports.
• Proven customer service skills with the ability to resolve problems independently.

Responsibilities

• Operates as a backup financial center leader within a market.
• Manages client traffic and fosters client retention.
• Drives operational excellence and manages market-level initiatives.

Skills

Customer and Client Focus

Business Operations Management

Education

Bachelor’s Degree in related field

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Market Financial Center Manager - Stamford Greenwich Market

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities:

• Operates as a back up financial center leader within a market

• Manages client traffic, engaging and appropriately routing clients, and fostering client retention

• Manages business results through formalized management routines and coaching

• Creates a world class client experience environment

• Manages market-level initiative prescribed by market leaders

• Drives operational excellence

Required Qualifications:

• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team

• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

• Proven record of balancing risk and making sound decisions while achieving business goals

• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

• Proficiency in computer skills and professional programs (for example, Microsoft Office)

• Availability to work weekends and/or extended hours as required to run the business

• Must be able to travel to any financial center within the defined market

Desired Qualifications:

• 1+ years management experience including hiring, coaching, and developing direct reports

• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

• Bachelor’s Degree in related field

• Bilingual (fluent verbal and written)

Skills:

• Customer and Client Focus

• Business Operations Management

• High School Diploma / GED / Secondary School or equivalent

Connecticut pay and benefits information

$72,000.00 - $90,000.00annualized salary, offers to be determined based on experience, education and skill set.

This role is compensated with a base salary and is not incentive eligible.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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