Market Financial Center Manager - Baltimore Market

Barmont; Baltimore (MD); On-site; USD 72,000 - 90,000; Full time

Job summary

Join a forward-thinking company that prioritizes making financial lives better through every connection. This role offers the chance to lead and support financial centers, ensuring operational excellence while fostering a client-centric culture. With a commitment to diversity and inclusion, you'll thrive in a dynamic environment that values your growth and contributions. Enjoy competitive benefits and the opportunity to make a meaningful impact in the community. If you're passionate about customer service and leadership, this is the perfect opportunity to advance your career.

Benefits

Industry-leading benefits

Paid time off

Support resources

Qualifications

• 1+ years leadership experience in coaching or motivating teams.
• Strong financial acumen and ability to interpret financial reports.

Responsibilities

• Support financial centers and manage client traffic effectively.
• Drive operational excellence and create a world-class client experience.

Skills

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Education

High School Diploma / GED

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!

Job Responsibilities:
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities:

1. Operates as a backup financial center leader within a market
2. Manages client traffic, engaging and appropriately routing clients, and fostering client retention
3. Manages business results through formalized management routines and coaching
4. Creates a world-class client experience environment
5. Manages market-level initiative prescribed by market leaders
6. Drives operational excellence

Required Qualifications:

1. 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
2. Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
3. Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
4. Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
5. Proven record of balancing risk and making sound decisions while achieving business goals
6. Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
7. Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
8. Strong communication skills (including verbal, non-verbal, written, and presentation) and active listening skills
9. Proficiency in computer skills and professional programs (for example, Microsoft Office)
10. Availability to work weekends and/or extended hours as required to run the business
11. Must be able to travel to any financial center within the defined market

Desired Qualifications:

1. 1+ years management experience including hiring, coaching, and developing direct reports
2. Experience in the following industries: Consumer banking/financial services, mortgage, retail, or hospitality
3. Bachelor’s Degree in related field
4. Bilingual (fluent verbal and written)

Skills:

1. Customer Service Management
2. Performance Management
3. Coaching
4. Customer and Client Focus
5. Talent Development
6. Risk Management
7. Sales Performance Management
8. Business Operations Management
9. Recruiting
10. Result Orientation
11. Referral Management
12. Leadership Development
13. Inclusive Leadership
14. Prioritization
15. Problem Solving

Minimum Education Requirement:
• High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details:
US - MD - Baltimore - 711 W 40th St - Rotunda (MD4681)
Pay and benefits information
Pay range: $72,000.00 - $90,000.00 annualized salary, offers to be determined based on experience, education, and skill set.
Predictable pay: This role is compensated with a base salary and is not incentive eligible.
Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.