Market Financial Center Manager

Bank of America; Santa Clara (CA); On-site; USD 72,000 - 92,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

Bank of America is hiring for a leadership role supporting a cluster of financial centers in designated markets. The position acts as a back up market leader, focuses on client routing, retention and coaching to drive business results.

Responsibilities include ensuring operational excellence, fostering a client-centric and compliant culture, and implementing market initiatives while partnering with center managers. Requires weekend hours and travel within the market.

Qualifications

• Minimum 1 year of leadership experience through coaching, training or motivating a team.
• Proven ability to influence and collaborate with others to achieve goals.
• Strong customer service skills and the ability to resolve problems independently to ensure satisfaction.
• Strong financial and business acumen including interpretation of financial reports to drive profitability.
• Proven track record balancing risk and making sound decisions while hitting business goals.
• Strong interpersonal and communication skills with the ability to engage others.
• Excellent organizational skills to manage multiple responsibilities and deliver results.
• Proficient in Microsoft Office and standard computer skills.
• Willingness to work weekends and travel within the market.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, routing clients and fostering retention.
• Manages business results through formal management routines and coaching.
• Creates a world class client experience environment.
• Executes market-level initiatives prescribed by market leaders.
• Drives operational excellence across the center.

Skills

Leadership

Coaching

Customer service

Financial acumen

Risk management

Communication

Time management

Problem solving

Education

High School Diploma or GED

Bachelor's Degree in related field

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates's physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner's mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications

• Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escape as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
• Proficiency in computer skills and professional programs (for example, Microsoft Office)
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

Desired Qualifications

• One year of management experience including hiring, coaching and developing direct reports
• Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality
• Bachelor's Degree in related field
• Bilingual (fluent verbal and written)

Skills

• Coaching
• Customer Service Management
• Customer and Client Focusia
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - CA - Santa Clara - 2900 El Camino Real - EL CAMINO-KIELY BC (CA4158)

Pay range

$72,000.00 - $92,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.