Market Director Banking - Silicon Valley Market - Redwood City, CA

J.P. Morgan; Redwood City (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Join a leading global financial institution as a Market Director Banking in Redwood City. In this pivotal role, you will lead a team, enhance customer experiences, and drive the growth of banking services while fostering a culture of excellence. You will shape the market strategy and ensure compliance, all while empowering branch managers and staff.

Qualifications

• 5+ years of branch management or other related leadership experience.
• Experience with consumer and commercial credit knowledge and understanding of financial planning.

Responsibilities

• Manage and coach branch managers to engage customers.
• Develop strategies to achieve key financial metrics.
• Ensure compliance and risk mitigation in branch operations.

Skills

Coaching

Sales development

Customer education

Relationship building

Proactive initiative

Education

High school degree, GED, or foreign equivalent

College degree or military equivalent

Job description

Market Director Banking - Silicon Valley Market - Redwood City, CA

We have an obsession for taking care of our customers and employees, making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. At Chase, you’ll have the opportunity to help people make the most of their money so they can make the most of their lives.

As a Market Director of Banking in Consumer Bank, you will lead a world class customer experience, strategize to increase the growth of the deposits and banking business, develop and coach Branch Managers, and oversee the management of the market alongside other executive leaders. You will also play a key role in ensuring our Customer Promise comes to life for our clients, by creating a culture of excellence and an environment that meets a high standard of customer service and excellence within the community.

Job responsibilities

• Manages and coaches branch managers to engage customers and address any escalations
• Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
• Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
• Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review

Required qualifications, capabilities, and skills

• 5+ years of Branch management or other related leadership experience
• High school degree, GED, or foreign equivalent
• Proven track record of coaching and developing high performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends
• Ability to identify needs of market segment in order to tailor proactive customer education
• Demonstrated ability building relationships and proactively collaborating with other lines of business remotely
• Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency
• Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle

Preferred qualifications, capabilities, and skills

• College degree or military equivalent
• Familiarity of local/regional market trends and demographics
• Ability to set the tone of commitment to diversity and inclusion
• Strong commitment to upholding a sound risk and controls environment
• Ability to travel as required for in-person training and meetings which may include traveling out of state

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About the company

J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.

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