Market Director

SupportFinity™; Austin (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

SupportFinity™ is seeking a Market Director in Austin, Texas to oversee market performance and drive revenue growth. The role includes developing market strategies, maintaining executive-level client relationships, and ensuring high-quality service delivery.

Candidates should have over 10 years of experience in professional services, specifically in CQV or validation disciplines, and have a proven record of leading successful teams. This full-time position expects significant travel across the market.

Qualifications

• 10+ years of experience in professional services, with at least 7+ years in CQV or related fields.
• Proven track record of driving revenue growth and managing P&L.
• Strong leadership experience with high-performing teams.

Responsibilities

• Develop and execute market strategies for CQV services.
• Maintain executive-level client relationships.
• Coach, mentor, and develop Site Leads within the market.
• Oversee project execution, ensuring timelines and budgets are met.

Skills

Leadership skills

Communication skills

Negotiation skills

Stakeholder management

CQV process knowledge

Education

Bachelor's degree in engineering, Life Sciences or related

Advanced degree or MBA (preferred)

Job description

Market Director, PF, Operations Leadership

The Market Director is responsible for overall performance of the assigned market while maintaining positive supervisory control. The role is responsible for growing revenue on existing sites within the market and ensuring high quality delivery and client satisfaction. They partner with Site Leads to proactively manage existing accounts, collaborate with the Strategy team to support new account pursuits, own talent development and retention within the market with the VP of Operations, Talent Acquisition, and HR to maintain a high‑performing team, and ensure efficient delivery for our partners. The role is partially billable and is expected to maintain executive‑level client relationships on top of strategic accounts.

Market Strategy

• Develop and execute a comprehensive market strategy to position the firm as a leader in CQV services.
• Identify emerging trends, client needs, and competitive landscapes to position service offerings for growth of existing partnerships | clients.
• Build and maintain strong relationships with key clients, industry stakeholders, and strategic partners.

Business Growth & Development

• Work with Site Leads across the region to maintain the site dashboard, identify top existing accounts, and strategically pursue expansion opportunities.
• Play an active role in market‑based industry events to build a local network and identify potential new business opportunities.
• Provide critical input into all new site RFPs within the market.
• Collaborate with marketing to support thought leadership through white papers, conference speaking, etc.
• Drive business development initiatives with the Project Farma Lead Generation Team, including identifying new opportunities, expanding client portfolios, and securing high‑value contracts.
• Collaborate with the Lead Generation Team to create targeted campaigns that enhance brand visibility and generate leads.
• Set and achieve revenue targets by leveraging market insights and optimizing pricing strategies.

Talent Development

• Responsible for the career trajectory of resources in the market (regardless of travel assignment).
• Provide key input on all talent management decisions within the market, including performance management.
• Coach, mentor, and develop Site Leads within the market.
• Develop and maintain active succession plans across all sites.
• Partner with HR, VPs, and peer Market Directors to share best practices across markets.
• Lead, mentor, and inspire a high‑performing team of professionals, fostering a culture of accountability and excellence.
• Set clear performance goals, provide regular feedback, and facilitate professional development opportunities.
• Enhance retention by promoting a collaborative work environment, recognizing achievements, and addressing employee needs.

Resource Management

• Provide key input on all resourcing decisions within the market.
• Partner with Finance and VPs to forecast future resource needs and maintain a forward‑looking resource plan.
• Proactively manage resource utilization and staff mix to ensure high‑quality delivery while maintaining target profitability.

Technical Delivery

• Work with the RVPs to ensure appropriate staffing for high‑quality delivery.
• Serve as a technical subject‑matter expert where needed in support of other Market Directors and Site Leads by providing guidance on complex CQV challenges and ensuring innovation in service delivery.
• Serve as an escalation point for key client contacts on technical delivery issues.
• Ensure the delivery of high‑quality CQV services that meet client specifications, regulatory requirements (e.g., FDA, GMP), and industry standards.
• Oversee project execution, from planning and risk assessment to validation and closeout, ensuring timelines and budgets are met.

EBITDA & Billability

• Achieve the annual billable hours target of at least 30 hours per week or as set annually with leadership.
• Each Market Director may have different billable goals based on market dynamics.
• Oversee project profitability by managing resource allocation, controlling costs, and ensuring efficient delivery of services.
• Implement process improvements to enhance margins without compromising quality.
• Monitor financial KPIs and adjust strategies to maximize earnings before interest, taxes, depreciation, and amortization (EBITDA).

Qualifications

• Bachelor’s degree in engineering, Life Sciences, or a related field (advanced degree or MBA preferred).
• 10+ years of experience in professional services, with at least 7+ years in CQV or a related discipline (e.g., validation, commissioning, quality assurance).
• Proven track record of driving revenue growth, managing P&L, and achieving financial targets in a services environment.
• Strong leadership experience, with a history of building and retaining high‑performing teams.
• Deep understanding of CQV processes, regulatory requirements, and industry standards in a specific sector (e.g., pharma/biotech).
• Exceptional communication, negotiation, and stakeholder management skills.
• Ability to thrive in a fast‑paced, client‑focused environment.

Preferred Skills

• Familiarity with Project Farma’s service delivery model, client base, and operational processes.
• Demonstrated success in cross‑functional collaboration within the organization.
• Established network of industry contacts in a specific sector.

Other Requirements

• Full‑time on‑site client presence.
• Willingness to travel across the market as needed.

Applicants must be authorized to work in the United States on a full‑time basis. We will not sponsor applicants for current or future work visas for this position. This position may require significant travel to support project and business needs. We cannot employ anyone with an invalid driver’s license.

The annual compensation range for this full‑time position is $140,000 to $200,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job‑related skills, experience, and relevant education or training.