Market Delivery Asst. Manager - XDT

Lowe's Companies, Inc.; Santa Clarita (CA); On-site; USD 85,800 - 143,200; Full time

Benefits offered by this job

Health, Dental and Vision insurance

life and disability insurance

Paid time off

401(k) Retirement account

Employee Assistance Program

Tuition assistance

Lowe’s Associate Discount

Job summary

Lowe's Companies, Inc. is looking for a Market Delivery Assistant Manager in Santa Clarita, California. This role ensures customer satisfaction through robust delivery operations management. You will oversee a dedicated team, analyze performance metrics, and foster collaboration with various departments to enhance final-mile delivery.

The ideal candidate will have a Bachelor's Degree in a related field and 6+ years of experience in a similar environment. Competitive benefits including health insurance and a 401(k) match are offered.

Qualifications

• Minimum 6 years of relevant experience in operations or supply chain.
• Ability to manage multiple tasks in a fast-paced environment.
• Effective team orientation and empowerment skills.

Responsibilities

• Oversee a market-based team supporting delivery operations.
• Analyze financial variances and create corrective actions.
• Manage day-to-day operations including financial responsibilities.
• Engage with 3PL partners to resolve delivery claims.

Skills

Customer service excellence

Financial statement analysis

Leadership

Problem solving

Knowledge of home delivery operations

Education

Bachelor’s Degree in Operations, Supply Chain, Business Administration or related field

Job description

What You Will Do

The Market Delivery Assistant Manager – XDT is primarily responsible for ensuring Delivery Customer Satisfaction through service and quality control standards for customers in a specific market for products purchased through Lowe’s Retail Stores or Lowe’s Online. Daily interactions will include coordination between the XDT (Cross Dock Terminal), 3PL delivery, Bulk Distribution Centers (BDCs), and Lowe’s stores. This position works closely with cross‑functional business units, including store operations, to identify and implement solutions that support successful home delivery operations, while acting as an advocate for customers.

Responsibility Statements

• Oversees a market‑based ASA (Administrative Service Associate) team responsible for supporting final‑mile delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
• Knowledge of financial statements and plans; analyzes variances and creates corrective actions.
• Prepares action plans, resolves problems, completes audits and identifies trends.
• Ability to lead others to deliver business results and handle multiple tasks in a fast‑paced environment.
• Extensive knowledge of home delivery operations and processes.
• Effective problem solving, change leadership, team orientation and empowerment skills; ability to conduct crucial coaching conversations.
• Performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
• Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving customer delivery experiences.
• Manages and oversees day‑to‑day operations of the Market Team, including both financial and administrative responsibilities.

Minimum Qualifications

• Bachelor’s Degree in Operations, Supply Chain, Business Administration or related field plus at least 6 years of relevant experience.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no‑cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe’s Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan or deferred compensation plan, and grant awards

Pay Range: $85,800.00 – $143,200.00 annually.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products; complying with safety requirements; and partnering and regularly working with other Lowe’s employees.