Market Delivery Asst. Manager - XDT

Lowe's Companies, Inc.; Boyce (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Market Delivery Assistant Manager - XDT to ensure delivery customer satisfaction in a defined market for products from Lowe’s Retail Stores or Lowe’s Online.

The role coordinates among the XDT, 3PL delivery, BDcs, and Lowe's stores to implement solutions that support successful home delivery operations and acts as a customer advocate. The position requires overseeing an ASA team, supervising employment decisions, and partnering with 3PL vendors to address

Qualifications

• Bachelor’s Degree in Operations, Supply Chain, Business Administration or related field and at least 6 years of relevant experience.
• Experience analyzing variances in financial statements and plans and driving corrective actions.
• Ability to lead others, deliver results and coach associates in a fast-paced environment.

Responsibilities

• Oversees a market-based ASA team supporting final mile delivery operations, including performance monitoring, call monitoring, escalations, issue resolution and continuous improvement.
• Maintains knowledge of home delivery operations and processes to drive customer satisfaction.
• Conducts performance reviews, coaching, and development of associates; makes employment decisions as needed.
• Keeps open dialogue with 3PL vendor partners to address claims and complaints related to customer delivery experiences.
• Manages day-to-day operations of the Market Team including financial and administrative responsibilities.

Skills

Leadership

Coaching

Problem solving

Financial analysis

Team management

Customer service

Education

Bachelor’s Degree – Operations, Supply Chain, Business Administration or related field

Job description

What You Will Do

The Market Delivery Assistant Manager - XDT is primarily responsible for ensuring Delivery Customer Satisfaction through service and quality control standards for customers in a specific market for product purchased through Lowe’s Retail Stores or Lowe’s Online. Daily interactions will include coordination between the XDT (Cross Dock Terminal), 3PL delivery, Bulk Distribution Centers (BDCs), and Lowe's stores. This position works closely with cross-functional business units, including store operations to identify and implement solutions that support successful home delivery operations, all while acting as an advocate for customers.

What You Will Do

The Market Delivery Assistant Manager - XDT is primarily responsible for ensuring Delivery Customer Satisfaction through service and quality control standards for customers in a specific market for product purchased through Lowe’s Retail Stores or Lowe’s Online. Daily interactions will include coordination between the XDT (Cross Dock Terminal), 3PL delivery, Bulk Distribution Centers (BDCs), and Lowe's stores. This position works closely with cross-functional business units, including store operations to identify and implement solutions that support successful home delivery operations, all while acting as an advocate for customers.

Responsibility Statements

• Oversees a market-based ASA (Administrative Service Associate) team responsible for supporting final mile delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
• Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
• Prepares action plans, resolves problems, completes audits and identifies trends.
• Ability to lead others to deliver business results and handle multiple tasks in a fast-paced environment.
• Extensive knowledge of home delivery operations and processes.
• Effective problem solving, change leadership, team orientation and empowerment skills. Ability to conduct crucial coaching conversations.
• This position performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
• Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving customer delivery experiences.
• Manage and oversees day-to-day operations of the Market Team, including both financial and administrative responsibilities.

Minimum Qualifications

What you Need to Succeed

• Bachelor’s Degree – Operations, Supply Chain, Business Administration or related field plus at least 6 years of relevant experience.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.