Market Data Operations Analyst - Automation & Incident Lead

Referment; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Referment is seeking a Market Data Operations Analyst to support SaaS clients by monitoring data generation processes and ensuring data integrity. You will work with clients, vendors, and internal teams to maintain SLA adherence while improving automated checks.

The role blends technical and functional support, incident management, and collaboration with product, engineering and professional services to keep data operations running smoothly for multiple clients.

Qualifications

• A bachelor's degree from a leading engineering university or equivalent professional experience.
• Good Python skills for ad-hoc data analysis and automating manual processes.
• Proficiency in Microsoft Excel; practical exposure to SQL is beneficial.
• Understanding of exchange-traded and OTC derivatives (forwards, futures, options) across asset classes including rates, commodities, credit, equities and FX, with familiarity with concepts such as volatility and beta.
• Strong troubleshooting abilities and good English communication skills.
• Willingness to work a US shift (3:00 PM to 11:30 PM MST) when required.

Responsibilities

• Define, implement and run standard operating procedures for clients' market data operations.
• Perform daily monitoring and verification of market data deliveries - including scheduled intraday and end-of-day snapshots across multiple clients - checking batches and feeds for operational integrity and SLA compliance.
• Improve processes by optimising and automating manual checks.
• Respond to daily operational requests and market data queries from clients and internal groups.
• Monitor, triage and resolve technical and data-quality issues on data feeds, escalating to developers, vendors or other stakeholders as needed.
• Engage with vendors on market data availability, delivery and quality.
• Coordinate releases and production patch deployments with clients and support development teams on parallel runs.
• Act as incident manager for market data incidents, leading post-mortems and root cause analysis.
• Assist financial-institution clients with the market data API platform.

Skills

Python scripting

Excel

SQL

English communication

Education

Bachelor's degree in engineering or equivalent experience

Tools

AWS

Job description

Referment is seeking a Market Data Operations Analyst to support SaaS clients by monitoring data generation processes and ensuring data integrity. You will work with clients, vendors, and internal teams to maintain SLA adherence while improving automated checks.

The role blends technical and functional support, incident management, and collaboration with product, engineering and professional services to keep data operations running smoothly for multiple clients.