Market Coordinator

Airbnb; Berlin (NH); On-site; USD 67,000 - 78,000; Full time

Job summary

Airbnb is seeking a Market Coordinator for Europe to expand hotel partnerships and support regional teams. You will manage Tier 3 markets and provide white-glove support to Tier 1 accounts, while onboarding partners and ensuring smooth KYC processes.

The role requires 3+ years in account management or hospitality, strong communication skills, and English fluency. You will deploy scale tactics and collaborate across teams to drive growth.

Qualifications

• 3+ years of account management or partner support experience.
• 2+ years hospitality/travel industry experience desired.
• Strong time management and prioritization skills.
• Proven experience managing a book of business and driving engagement.
• Excellent communication and presentation skills (phone, email, in-person).
• Proficiency with CRM tools; Salesforce experience a plus.
• Fluency in English; additional languages are a plus.

Responsibilities

• Build, manage and expand partner relationships in Tier 3 markets and provide white-glove support to Tier 1 accounts.
• Assist Market Managers in onboarding Hotel Partners on Airbnb.
• Process KYC with hotel partners.
• Respond to hotel inquiries with timely, high-quality onboarding support.
• Implement strategies to manage and optimize thousands of hotels in the region.
• Educate clients on product updates and cascade feedback to internal stakeholders.
• Leverage data to identify growth opportunities and allocate resources efficiently.
• Develop and implement engagement projects within your portfolio.

Skills

Account management

Partner support

Hospitality knowledge

Time management

Communication skills

CRM tools

Salesforce

English fluency

Tools

Salesforce

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.

The Difference You will Make:

As a Market Coordinator, your role will entail ensuring the health and expansion of our supply in Europe and providing support to your regional team in executing projects and providing partner support. This will involve reactive account management of hotels and assisting the Market Managers in onboarding and optimizing the accounts. Aside from escalations and support to Tier 1 and 2 partners, this candidate will also be expected to deploy scale tactics and reactive management of Tier 3 accounts. This position is ideal for candidates who can juggle multiple projects and priorities while fostering collaboration with other teams.

Additionally, we’re looking for someone with a deep understanding of Airbnb's mission and values, who can think outside of the box but always puts the team first.

A Typical Day:

• Build, manage and expand partner relationships in Tier 3 markets as well as providing white-glove support to our Tier 1 accounts with anything from content updates to trouble-shooting
• Assist the Market Managers in onboarding Hotel Partners on Airbnb
• Process the KYC with hotels partners
• Respond to hotel inquiries and provide timely, high-quality support to improve their experience of onboarding on the platform.
• Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your portfolio

Your Expertise:

• 3+ years of experience in account management or partner support. Personal assistants or background in hotel operations are also encouraged to apply.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English is required, additional languages are a strong plus

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Germany Annual Pay Range

€58.000 — €68.000 EUR