Market Associate

Airbnb; Massachusetts; On-site; USD 88,000 - 103,000; Full time

Job summary

Airbnb in Massachusetts is seeking a Market Associate to drive retention and growth of long-tail host entrepreneurs. You will optimize listings, pricing strategies, and host success while building strong relationships across the platform.

You will educate hosts on product updates and policy changes, support onboarding, and contribute to scalable programs such as webinars and email communications to help hosts thrive on Airbnb.

Qualifications

• 3+ years in new sales, account management or partner support.
• 2+ years hospitality/travel industry experience is nice to have.
• Strong time management and prioritization for multiple accounts.
• Proven ability to drive engagement and growth through proactive management.
• Excellent communication and presentation skills across phone, email, and in person.
• CRM proficiency, especially with leads and opportunities (Salesforce a plus).

Responsibilities

• Manage a book of business of host entrepreneurs and rising hosts to retain, grow, and optimize on Airbnb.
• Conduct onboarding conversations, offering strategic pricing, availability, and listing quality guidance.
• Secure availability during high compression dates to maximize host revenue.
• Educate hosts on product updates, policy changes, and channel feedback to internal teams.
• Respond to host inquiries with timely, high-quality support to enhance their experience.
• Analyze performance data to identify trends and opportunities for more bookings and growth.
• Develop long-lasting relationships with hosts and provide ongoing tailored support.

Skills

New sales

Account management

Host relationships

Communication skills

CRM tools experience

Tools

Salesforce

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

The Difference You Will Make

As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.

A Typical Day

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Your Expertise

• 3+ years of experience in new sales, account management, or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).

Your Location:

Due to the nature of this position, the successful applicant will need to be based in the following states: New York, New Jersey, Massachusetts, Pennsylvania, Virginia or Maryland to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$88,000—$103,000 USD