Market Conduct Researcher (Functional Program Analyst 3)
State of Washington
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Benefits offered by this job
Job summary
Office of the Insurance Commissioner (OIC) in Washington state seeks a Market Conduct Researcher to join the Market Conduct Oversight team. You will analyze insurer data, filings, and complaints to identify trends and compliance concerns, and help develop regulatory actions.
The role combines insurance knowledge with data science, requiring independent work and collaboration with regulators, providers, and insurers. Washington employment with telework options and strong benefits.
Qualifications
- Six (6) years of professional experience in the insurance industry with progressive responsibility
- Two (2) years of experience must include data analysis, database management and reporting
- Intermediate skills in Microsoft Office Suite and Adobe Acrobat
Responsibilities
- Conduct market conduct research and analysis of insurance companies and regulated entities
- Analyze data, regulatory filings, complaints, and company records to identify trends, risks, and potential compliance concerns
- Conduct HCBM data reviews and assess compliance with Washington laws and regulations
- Evaluate issues involving marketing, advertising, producer licensing, network adequacy, provider access, and insurance filings
- Research and interpret state and federal insurance laws, regulations, and policies
- Prepare reports, findings, recommendations, and regulatory documentation
- Use analytical and regulatory systems to document and support work
- Collaborate with agency staff, regulated entities, providers, and other regulators on consumer protection and market conduct issues
- Support regulatory actions, special projects, market scans, and emerging issue analysis
- Stay current on insurance industry trends, regulatory changes, and analytical best practices
Skills
Education
Tools
Job description
This recruitment has been extended and will remain open until October 11, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on August 18, 2026. It is in the applicant’s best interest to submit materials as soon as possible.
The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Market Conduct Researcher (Functional Program Analyst 3) position. This role is within the Company Supervision Division and is based out of our Tumwater Office.
- Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
- Impactful career: Make a daily difference in the lives of countless Washingtonians.
- Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
- Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.
Are you a curious, analytical professional who enjoys digging into data, uncovering trends, and turning complex information into meaningful action? Do you have experience in the insurance industry and an interest in how insurance companies operate and serve consumers? If so, this may be the opportunity for you.
The Washington State Office of the Insurance Commissioner (OIC) is seeking a Market Conduct Researcher (Functional Program Analyst 3) to join our Market Conduct Oversight team. In this role, you will help ensure insurance companies doing business in Washington comply with state laws and regulations and that their practices are fair and appropriate for Washington consumers.
You’ll take on meaningful, complex work that combines insurance expertise, data analysis, regulatory research, critical thinking, and problem solving. You’ll examine company records and regulatory filings, analyze consumer complaint and market data, identify trends and potential areas of concern, conduct Healthcare Benefit Manager (HCBM) data reviews, and help develop recommendations and regulatory actions. Your work may also contribute to broader market analysis and consumer protection efforts across the state.
This is a great opportunity for someone who enjoys working independently while collaborating with regulatory professionals, insurance companies, providers, and other state and federal regulators. You’ll have the opportunity to continually expand your knowledge of insurance regulation, emerging marketplace issues, analytical tools, and best practices while contributing to work that directly supports the OIC’s mission.
- Bring professional experience in the insurance industry and understand how insurance products, operations, or regulatory requirements intersect with consumer protection.
- Enjoy researching, analyzing, and connecting the dots across large or complex datasets, documents, filings, and other sources of information.
- Have a natural curiosity and are comfortable asking questions, investigating potential issues, and following the evidence wherever it leads.
- Can interpret laws, regulations, policies, and technical information and translate your analysis into clear findings and recommendations.
- Are comfortable working with data and analytical tools and are interested in using technology to identify trends, outliers, and emerging issues.
- Can manage detailed work independently, exercise sound judgment, and communicate your findings clearly to both technical and non-technical audiences.
- Value accuracy, confidentiality, professionalism, and integrity—especially when working with sensitive regulatory information.
- Enjoy continuous learning and are energized by a role where the issues, data, and regulatory landscape are constantly evolving.
Experience with regulatory compliance or examinations, healthcare benefit plans, market conduct, data science or research, NAIC systems, or tools such as TeamMate, ThoughtSpot, or Snowflake is a plus. Professional designations such as MCM, FLMI, CIE, or AIE are also valued.
Most importantly, we’re looking for someone who can combine strong insurance knowledge with analytical curiosity and sound judgment—someone who wants their work to have a real impact on consumers and the insurance marketplace in Washington.
If you’re motivated by challenging questions, meaningful analysis, and public service, we invite you to consider joining the Market Conduct Oversight team.
This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 3 vacancies in the next sixty days.
This is a Washington General Service position. The monthly salary range for this position is $5,240 - $7,044.
- Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
- Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
- Wellness programs: Invest in your well-being with on-site resources and initiatives.
- Work-life balance: Flexible schedules with telework opportunities.
- Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
- Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
- Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
- And more! Explore our website for additional benefits: https://www.insurance.wa.gov
The duties of the position include but are not limited to:
- Conduct market conduct research and analysis of insurance companies and regulated entities.
- Analyze data, regulatory filings, complaints, and company records to identify trends, risks, and potential compliance concerns.
- Conduct HCBM data reviews and assess compliance with Washington laws and regulations.
- Evaluate issues involving marketing, advertising, producer licensing, network adequacy, provider access, and insurance filings.
- Research and interpret state and federal insurance laws, regulations, and policies.
- Prepare reports, findings, recommendations, and regulatory documentation.
- Use analytical and regulatory systems such as TeamMate+, ORCA, and other data tools to document and support work.
- Collaborate with agency staff, regulated entities, providers, and other regulators on consumer protection and market conduct issues.
- Support regulatory actions, special projects, market scans, and emerging issue analysis.
- Stay current on insurance industry trends, regulatory changes, and analytical best practices.
For inquiries about this position and its full duties, please contact us at Recruitment@oic.wa.gov and add the requisition number 2026-06718 and the job name to the subject line of your email.
- Six (6) years* of professional experience with progressive responsibility in the insurance industry
- Two (2) years of experience must include data analysis, database management and reporting
- Intermediate level skills in Microsoft Office Suite and Adobe Acrobat
- MCM, FLMI, CIE, or AIE designations.
- Experience working for HMOs, HCSCs, Life and Annuity insurers, Disability insurers, or P&C insurers.
- Experience using NAIC iSite+.
- Experience using auditing, analytics and cloud-based platforms such as TeamMate, ThoughtSpot and Snowflake.
- Experience with contract management, drafting and/or review of legal documents
- Experience with data analysis, research and/or data science concepts
- Experience with regulatory compliance or examinations
- Experience health care benefit plan design, distribution, or administration.
Associate’s Degree 2 years of experience
Bachelor’s Degree 4 years of experience
Master’s Degree 5 years of experience
A degree in data science, business administration, finance, accounting, or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health care expenses. Employees are also covered by basic life and long‑term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well‑being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not‑for‑profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full‑time and part‑time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
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