Market & Competitive Research Intern (1-Month Project, Remote)

CWILL; Cary (NC); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Remote internship

Project collaboration with shared docs

Potential return offer

Job summary

CWILL is seeking a sharp, detail-oriented researcher for a roughly one-month project. You will map how competitors price, package and serve their customers, producing a clear, objective analysis to guide leadership decisions.

Remote internship, with data collection from merchant reviews, industry reports and customer conversations. You will deliver a final report and a structured dataset, plus actionable recommendations for CWILL’s pricing strategy.

Qualifications

• Excellent written and spoken English, familiarity with the US business environment.
• Strong research and analytical skills: locate reliable information, check sources, identify patterns.
• Comfortable with spreadsheets and data analysis; SQL or BI tools are a plus.
• Clear, structured writing; convert messy findings into a concise report.
• Objective and rigorous: compare on price, customer segment, features and service without bias.
• Confident communicating with customers.
• Comfortable using AI tools to speed up research and verify outputs.

Responsibilities

• Map the competitive landscape for CWILL products: competitors, pricing tiers, features, service levels, target customers.
• Investigate enterprise plans, discounts and contract terms via market research, reviews, reports, conversations.
• Quantitatively and qualitatively compare price per feature, merchant size pricing, and packaging gaps.
• Deliver a final report and presentation with clear recommendations and a reusable comparison dataset.

Skills

English proficiency

Research & analysis

Spreadsheet & data analysis

SQL/BI tools

Written communication

Critical thinking

Customer communication

AI-assisted research

Tools

SQL

BI tools

Job description

About CWILL

CWILL (pronounced "quill") is a post-purchase and retention suite trusted by 30,000+ Shopify and DTC brands. Our products cover order tracking, returns and exchanges, shipping protection, loyalty and referrals, product reviews, pop-up and email marketing, AI chat and SEO (cwill.com).

About CWILL

CWILL (pronounced "quill") is a post-purchase and retention suite trusted by 30,000+ Shopify and DTC brands. Our products cover order tracking, returns and exchanges, shipping protection, loyalty and referrals, product reviews, pop-up and email marketing, AI chat and SEO (cwill.com).

About The Project

We're preparing for our year-end strategy review and reassessing our pricing and plans. We're looking for a sharp, detail-oriented researcher for a focused, roughly one-month project. You'll map how our competitors price, package and serve their customers, and turn that into a clear, objective analysis that leadership will use to make decisions.

What You'll Do

• Map the competitive landscape for each CWILL product line: key competitors, their plans and pricing tiers, feature differences, service levels, and target customers
• Dig deeper into enterprise plans, discounts and contract terms through market research, product reviews, industry reports and customer conversations
• Analyze qualitatively and quantitatively: compare price per feature, pricing by merchant size, and gaps or opportunities in our own packaging
• Deliver a final report and presentation with clear recommendations for leadership, plus a structured comparison dataset we can keep updating

Timeline

• Week 1: Agree on scope and the competitor list; set up the comparison framework
• Weeks 2-3: Collect data, run merchant interviews, and analyze
• Week 4: Write the final report and present findings to leadership

Requirements

• Excellent written and spoken English, and familiarity with the US business environment
• Strong research and analytical skills: you can find reliable information, check sources and spot patterns
• Comfortable with spreadsheets and data analysis; SQL or BI tools are a plus
• Clear, structured writing; you can turn messy findings into a concise report
• Objective and rigorous: you compare on price, customer segment, features and service without bias
• Confident communicating with customers
• Comfortable using AI tools to speed up research, and careful about verifying what they produce

Nice to Have

• Interest or experience in SaaS, e-commerce or Shopify
• Experience in product management, consulting, market research or business analysis (including internships)
• Mandarin Chinese

Benefits

• Remote, one-month internship
• You'll work with shared documents and project spaces; no access to internal company systems is needed
• Strong performers will be considered for a return offer at the end of the internship