Returns & Exchanges Product Management Trainee - Bilingual Mandarin Requir

CWILL; Cary (NC); Híbrido; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

PTO

Paid Holidays

Insurance

Descripción de la vacante

CWILL in Cary, NC is launching a Product Management Trainee program designed for recent graduates who want to turn customer problems into great product experiences. You'll support core PM tasks, learn the full workflow, and gradually own a product module under mentorship.

You'll collect user feedback, analyze data, work with engineering and design, and contribute to feature planning and documentation. Mandarin Chinese is required for this role.

Formación

• Recent US university graduate (BS or MS) or within 1–2 years of graduation.
• Mandarin Chinese communication ability required.
• Internship experience in product management or SaaS is a plus.

Responsabilidades

• Support core PM tasks and learn full PM workflow.
• Collect and analyze user feedback, product data, and market information.
• Participate in feature planning, user flows, and solution design.
• Coordinate with engineering, design, QA, and operations to deliver features.

Conocimientos

Fast learner

Structured thinker

Data-driven decisions

English communication

Educación

BS or MS from US university

Majors: CS/IS/Business Analytics/Engineering/Economics/Design

Descripción del empleo

About CWILL

CWILL (pronounced 'quill') is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

About The Role

As our product portfolio grows, we need new product talent that can learn fast, stay close to users, and help turn real customer problems into great product experiences. Our Product Management Trainee program places you inside one of our product teams, where you'll learn the full PM workflow through real work — not slides and simulations. You'll start by supporting core product tasks, and over time grow into someone who can independently own a product module or direction.

Product Intro

https://www.cwill.com/products/returns-exchanges/

Base location required

Cary NC (we unable to hire in other states, relocation will be required)

Hybrid remote working setting

What You'll Do

Product Requirement Analysis & Solution Design

• Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities
• Participate in feature planning discussions — ideation, user flows, and solution design
• Under PM guidance, produce requirement documents, user flows, wireframes, functional specs, and acceptance criteria
• Track features from discovery through design, engineering, and launch — make sure problems are clearly defined and solutions land correctly

Product Iteration

• Monitor product data and user feedback after launch; surface issues and propose next improvements

User & Market Research

• Join user interviews and feedback sessions with Shopify merchants and ecommerce brands
• Track competitors in your product's category and produce structured competitive analysis
• Convert user insights and market signals into actionable product recommendation

Cross-Team Collaboration & Execution

• Work closely with engineering, design, QA, operations, and customer success to drive high-quality product delivery
• Proactively track project progress and flag issues early
• Own your tasks with a results mindset — follow through on commitments and complete retrospectives after launch

Continuous PM Development

• Learn product planning, user research, data analysis, and project management through real work
• Conduct retrospectives on the features you ship; build your product judgment through iteration
• As you grow, take on increasing responsibility — eventually owning a product module or workstream independently

Requirements

Education & Experience

• Recent graduate from a US university (BS or MS), or within 1-2 years of graduation
• Any major welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred
• Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus
• Mandarin Chinese communication ability required

Passion for Product Work

• Genuine interest in internet products, SaaS, or the tech industry — you want to build a career in product management
• Sensitive to user experience and product details; you ask "why does this problem exist?" and "how do we make this better?"
• Curious about new technology; willing to learn continuously and move fast

Learning Ability & Logical Thinking

• Fast learner who can absorb new business contexts, product logic, and technical concepts
• Structured thinker — you can break down complex problems, identify the core issue, and form clear conclusions
• Comfortable grounding product decisions in data and user facts

Owner Mindset & Execution

• Strong sense of ownership — you go beyond your assigned tasks and proactively drive resolution
• Results-oriented; when faced with uncertainty, you gather information, coordinate resources, and follow through
• Detail-oriented and thorough — you balance execution speed with delivery quality

Communication & Collaboration

• Strong written and verbal English communication — you can clearly articulate ideas and product thinking
• Collaborative across functions — you build effective working relationships with engineering, design, and business teams
• Open to feedback; constructive and practical in discussions

Nice to Have

• Order Tracking: familiarity with APIs, developer docs or B2B sales cycles. Experience with SOC 2 or other security compliance. Exposure to logistics or e-commerce
• Order Protection: experience with conversion, growth or revenue projects. Strong with SQL, Excel or other data tools. Familiarity with insurance, payments or e-commerce post-purchase

Benefits

Starting Pay: 60k-85k depends on experiences, open to negotiation

• 401(k)
• PTO
• Paid Holidays
• Insurance