Market Associate

Airbnb; Utah; Remote; USD 88,000 - 103,000; Full time

Job summary

A global hospitality platform is seeking a Market Associate to optimize host success through account management and strategic initiatives. The role involves building relationships with hosts, managing accounts to meet sales goals, and providing education on product changes. Ideal candidates have a strong background in sales and excellent communication skills. This position has a salary range of $88,000—$103,000 annually and is based in the US Mountain region.

Benefits

Bonus and equity options

Employee travel credits

Inclusive work environment

Qualifications

• 3+ years of experience in new sales and account management.
• Hospitality/travel industry experience is a plus.
• Proficient quantitative skills and ability to interpret data.

Responsibilities

• Build and manage partner relationships with hosts.
• Manage accounts to exceed sales goals.
• Educate clients on product changes.

Skills

Account management

Communication skills

Data analysis

Time management

Sales experience

Tools

CRM software

Salesforce

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

The Difference You Will Make

As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Senior Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.

A Typical Day

• Build and manage partner relationships with emerging professional host accounts within assigned territory.
• Directly manage accounts to meet and exceed quarterly/annual sales goals. We are looking for someone that is goals-obsessed, is inputs-driven, and is willing to take action (high volume of calls, meetings, etc.).
• Support scaled strategies to effectively manage & optimize the long-tail of hundreds of Professional Hosts in your territory.
• Hold regular optimization calls with your assigned partners.
• Secure availability over high compression dates.
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders.
• Develop strong and long lasting partnerships.
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling within your territory to provide in-person support and guidance.
• Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales.
• Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients.
• Represent Airbnb in external meetings with Professional Hosts and at industry conferences.

Your Expertise

• 3+ years of experience in new sales, account management and partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills.
• Proven track record of being able to effectively work a book of business (account management).
• Hungry with a strong bias for action, and persistent in the face of adversity and objection.
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person.
• Team player: highly motivated to share best practices and knowledge to help peers succeed.
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work.
• The ability to get things done with constantly changing priorities, projects and deadlines.
• Available to travel to assigned markets (when business travel resumes).
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus.
• Proven experience working cross-functionally.
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments.
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives.
• Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus.
• Charismatic self-starter who is resourceful and self-sufficient.

Your Location

Due to the nature of this position, the successful applicant will need to be based in CO, ID, AZ, NM, WY, UT, MT, NV, TX to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$88,000—$103,000 USD