Market Access Trade Performance Analyst

GlaxoSmithKline; Durham (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

GSK is seeking a TPA Analyst to develop, deliver, and manage Trade & Distribution reporting and FFS contract scorecards that drive actionable insights for US Commercial stakeholders.

You will partner across Market Access, Finance, Forecasting, and trading partners to translate complex data into clear recommendations, improve processes, and support governance through data-driven decisions. This hybrid role requires collaboration with internal teams and external partners.

Qualifications

• Bachelor's degree or equivalent.

Responsibilities

• Own and deliver Trade & Distribution performance reporting and FFS contract scorecards with accurate, timely insights for Account Directors and trading partners.
• Analyze contract and channel performance to identify trends, variances, and opportunities; communicate findings and recommended actions to stakeholders.
• Execute quarterly FFS payment processes following SOPs, SOX controls, and governance processes.
• Research and analyze customer appeals, distribution events, and performance exceptions to validate data and interpret metrics.
• Evaluate distribution-related events and contractual performance regularly, supporting governance decisions on metrics or actions.

Skills

Data Mining

Data Analysis

SQL Databases

Data Modeling

Data Storytelling

Statistical Analysis

Power BI

Tools

MS Excel

Macros

SQL

Job description

The TPA Analyst is responsible for developing, delivering, and managing Trade & Distribution performance reporting and Fee-for-Service (FFS) contract scorecards that provide actionable insights to key stakeholders across US Commercial operations. The role applies analytical and business expertise to evaluate customer and channel performance, identify trends and exceptions, support contract governance, and inform tactical and strategic decision-making.

The TPA Analyst serves as a subject matter resource for Trade data and FFS performance, partnering across Market Access, Finance, Forecasting, Business Units, Enterprise Account teams, and GSK trading partners, including wholesalers and distributors. The role requires strong analytical judgment, customer focus, and the ability to influence stakeholders by translating complex data into clear insights, identifying root causes, and recommending opportunities for performance and process improvement.

The role is also responsible for ensuring data accuracy, operational excellence, compliance with applicable controls, and continuous improvement of Trade analytics and contract performance processes. This includes managing relationships with internal and external partners and identifying opportunities to leverage automation, data, and technology to improve reporting efficiency, scalability, and business value.

Key responsibilities:

• Own and deliver Trade & Distribution performance reporting and FFS contract scorecards, ensuring accurate, timely, and meaningful insights are provided to Account Directors, business stakeholders, and authorized trading partners.
• Own and deliver Trade & Distribution performance reporting and FFS contract scorecards, ensuring accurate, timely, and meaningful insights are provided to Account Directors, business stakeholders, and authorized trading partners.
• Analyze contract and channel performance to identify trends, variances, exceptions, and opportunities; communicate key findings and recommended actions to stakeholders.
• Execute quarterly FFS payment processes in accordance with established SOPs, SOX controls, contractual requirements, and governance processes.
• Conduct detailed research and analysis of customer appeals, distribution events, and performance exceptions to validate data, identify root causes, and support accurate interpretation of contractual metrics.
• Evaluate distribution-related events and contractual performance on a recurring basis, providing recommendations and supporting governance decisions regarding metric adjustments or business actions.
• Serve as a Trade data subject matter resource for Market Access, Finance, Forecasting, Business Units, and Enterprise Account teams, responding to complex inquiries and translating data into actionable business insights
• Support cross-functional projects and initiatives involving Trade, Distribution, Market Access, data, analytics and customer performance.

Basic Qualifications:

• Bachelor's degree or equivalent.
• 2+ Years experience in Analytics, Finance or related field
• Experience with pharmaceutical distribution channel and industry trends.
• Experience in data analytics, SQL programming, relational databases, and desktop tools like MS Excel and Macros, and Power BI.

Preferred Qualifications:

• Strong problem-solving, influencing, and process improvement capabilities.
• Demonstrated communication skills, customer focus, and relationship development abilities
• MBA/MSIS or equivalent experience.
• Experience in the Pharmaceutical Industry
• Experience using tools like SAP, AI tools and Spotfire for creating management reporting tools.
• Robust customer relationship development skills.
• Ability to lead cross-functional projects and change initiatives
• Proven ability to integrate, analyze, and disseminate complex data from multiple sources.

This role is hybrid; you must be able to work from a United States office part of the week and attend in-person meetings as required.

#LI-GSK

Skills

Business Data Mining, Data Analysis, Data Analysis Tools, Data Mining, Data Modeling, Data Storytelling, SQL Databases, Statistical Analysis, Structured Query Language (SQL)

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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