Market Access Trade, Marketing Operations Manager

AbbVie Inc.; Mettawa (IL); On-site; USD 125,000 - 237,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401(k) retirement plan

Long-term incentive programs

Job summary

AbbVie Inc. in Illinois is seeking a Market Access Trade, Marketing Operations Manager to manage contracting and operational execution for Specialty Pharmacy and Data Services programs.

You will draft SOWs, amendments, renewals, maintain records, and coordinate invoicing and budget inputs. This role requires 5+ years in healthcare/pharma contracting, strong MS Word/Excel skills, and ability to coordinate with cross-functional teams.

Qualifications

• 5+ years in healthcare/pharma contracting, program operations or related business processes.
• Experience drafting or coordinating contracts, SOWs, amendments and approvals; ability to review documents carefully and manage follow-up through execution.
• Proficiency in tracking purchase orders, invoices, and budgeting inputs.
• Strong document handling and version control skills, with track changes and templates.

Responsibilities

• Draft and revise SOWs, amendments and renewals for assigned programs; coordinate redlines with stakeholders.
• Coordinate FMV and BFSF reviews, gather inputs and maintain records.
• Maintain contract trackers, renewal calendars and monitor expirations and approvals.
• Track invoices and PO balances; reconcile discrepancies with vendors and internal partners.
• Prepare budgeting inputs for forecasts and accruals; flag funding gaps early.
• Coordinate program launches and contract changes; ensure deliverables and timelines.
• Serve as contracting contact for internal stakeholders; provide status updates and escalate risks as needed.
• Follow policies, maintain audit-ready records and support compliance reviews.
• Identify process improvements and communicate changes to partners.

Skills

Contract management

SOW drafting

Budget forecasting

PO/invoice tracking

Cross-functional collaboration

Microsoft Word

Project coordination

Attention to detail

Communication

Analytical thinking

Tools

Microsoft Word

Microsoft Excel

Job description

Market Access Trade, Marketing Operations Manager

• Full-time
• Salary Min: 124500
• Therapy Area: Immunology
• Salary Max: 236500
• Workday Global Grade: 19
• Travel: Yes, 15% of the Time
• Compensation: USD 124,500 - USD 236,500 - yearly

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Market Access Trade engages channel stakeholders to provide access to products, services and resources that support an exceptional patient experience. The Program Manager supports the day-to-day contracting and operational execution of assigned Specialty Pharmacy and Data services programs. This hands-on role coordinates statements of work, amendments and renewals; maintains contract documentation; supports purchase order and invoice activities; and tracks delivery of contracted services.
The Program Manager works with Trade Account Executives, Strategy & Marketing partners and multiple cross-functional stakeholders to implement approved program requirements accurately and on time. The role requires a self-starter who manages assigned work independently within established processes, follows through on details and escalates issues requiring leadership, Legal, Compliance or financial approval. The focus is execution of established program priorities rather than ownership of portfolio strategy, funding decisions or team leadership.

Responsibilities

• Draft and revise Fee-for-Service (FFS) Statements of Work (SOWs), amendments and renewals for assigned Specialty Pharmacy and Data Services programs using approved templates and requirements. Coordinate redlines and negotiations with Trade Stakeholders and Legal & Compliance partners; escalates nonstandard terms and scope or pricing decisions for review.
• Coordinate Fair Market Value (FMV) and applicable Bona Fide Service Fee (BFSF) reviews, approvals, signature routing and implementation. Proactively gather inputs, follow up on outstanding items and maintain complete records in designated repositories.
• Maintain contract trackers and renewal calendars, monitor expirations and approvals, and prioritize work against business needs. Proactively flag delays, dependencies and service-continuity risks.
• Coordinate vendor onboarding and purchase order requests and changes with Procurement, Finance and support teams. Confirm required approvals and documentation are in place.
• Track invoices, spending and purchase order balances against contracted services and approved funding. Reconcile invoices, investigate discrepancies and follow through with vendors and internal partners to resolve issues.
• Prepare spending, utilization and timing inputs for budgets, forecasts and accruals. Flag funding gaps and purchase order depletion early to program and Finance leads; support approved changes.
• Coordinate approved program launches and contract changes, confirming deliverables, timelines, reporting and handoffs. Monitor services and data submissions; promptly escalated delivery gaps.
• Serve as the day-to-day contracting contact for assigned internal stakeholders. Provide proactive status updates, communicate risks and next steps, and follow up across Trade, Brand Marketing, Patient Services, Finance, Procurement, Legal, Compliance and data/technology teams.
• Follow contracting policies and procedures, maintain audit-ready records and support compliance reviews. Seek guidance on policy changes and exceptions before acting.
• Identify practical workflow, tracker and documentation improvements; support approved updates and communicate changes to affected partners.

Requirements

• Minimum of 5 years of experience in the healthcare and/or pharmaceutical industry, with relevant experience supporting contracting, program operations, project management or related business processes.
• Experience drafting or coordinating contracts, SOWs, amendments and approvals; ability to review documents carefully, maintain version control and manage follow-up through execution.
• Working financial acumen and ability to track purchase orders, review invoices, reconcile discrepancies and prepare accurate budget and forecast inputs.
• Proficiency in Microsoft Word and Excel, including tracked changes, document comparison, spreadsheets and operational trackers; ability to learn contract management and purchasing systems.
• Strong organizational, planning and project coordination skills, with attention to detail and the ability to manage multiple agreements, deadlines and competing priorities.
• Self-starter mentality with accountability for assigned work, sound judgment about when to seek guidance, and consistent follow-through from request through completion.
• Clear written and verbal communication skills and the ability to work effectively with external partners and cross-functional colleagues to resolve routine issues and coordinate reviews.
• Analytical problem-solving skills, intellectual curiosity and adaptability to changing priorities and established processes.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

The compensation range described below is the range of possible base pay compensation that the Company believes ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

This job is eligible to participate in our long-term incentiveprograms.

Note: No amount of payis considered to be wages or compensation until such amount is earned, vested, and determinate.The amount and availability of any bonus,commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.