Maritime Customer Support Specialist

Enstructure; New Haven (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company 
匹

Job summary

Gateway Terminal in New Haven, CT, is seeking a motivated full-time Customer Services Associate to establish and maintain profitable relationships with customers and ensure all requirements are met promptly and courteously.

You will be the first point of contact for customer inquiries, coordinate with warehouse and office staff, and support documentation, records, and time-zone coordination to ensure smooth operations across the port network.

Qualifications

• High School or Equivalent.
• Proficient in MS Excel and Word.
• Commitment to excellent customer service.
• Attention to detail.
• Reliable and conscientious.
• Able to work independently with limited supervision.
• Capable of multitasking and prioritizing.
• Able to work with a team.
• Able to work overtime during the week or weekends.

Responsibilities

• Communicate directly with Warehouse, keeping frequent and clear communication to facilitate the best and most efficient business practices.
• Be the first point of contact for all customer incoming traffic (via phone, email, fax, etc.) and respond to these requests/inquiries in a timely fashion.
• Prepare documentation for the packing and dispatch of orders by the Warehouse Coordinators.
• Maintain accurate recordkeeping of databases and files (electronic and hard copies).
• Coordinate and attend regular company meetings or video/teleconference with the Office Manager and Warehouse Coordinator, and accommodate international time zones.

Education

High School or Equivalent

Tools

MS Excel

MS Word

Job description

Gateway Terminal in New Haven, CT, is seeking a motivated full-time Customer Services Associate to establish and maintain profitable relationships with customers and ensure all requirements are met promptly and courteously.

You will be the first point of contact for customer inquiries, coordinate with warehouse and office staff, and support documentation, records, and time-zone coordination to ensure smooth operations across the port network.