Marina General Manager

TopSide Marinas; Iowa (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

TopSide Marinas is seeking a Marina General Manager to oversee all aspects of marina operations, ensuring cost-effective delivery within budget guidelines. The role requires collaboration with Regional and Executive teams and excellent customer service in a fast-paced environment.

The GM will drive occupancy goals for slips and storage, supervise security, and lead weekly management meetings to set KPI-driven improvements. A strong hospitality mindset is essential.

Qualifications

• Five years or more of management and leadership experience, preferably in marina settings.

Responsibilities

• Achieve financial results according to the property’s annual operating and capital budgets.

Skills

Leadership

Hospitality

Budgeting

Customer service

Strategic thinking

Team coordination

Tools

Microsoft Office

Excel

Job description

The Marina General Manager handles all aspects of marina operations within budgetary guidelines in an efficient, cost-effective, and creative manner. The Marina General Manager works collaboratively with Regional and Executive Team members as well other colleagues throughout the organization.

The Marina General Manager provides the highest level of customer service in a friendly, helpful manner while accurately responding to the customers’ needs. He or she will project a professional company image through all types of interactions. This is a fast‑paced environment, and the Marina General Manager must be able to work under pressure.

Duties and Responsibilities

• Achieve financial results according to the property’s annual operating and capital budgets
• Some experience with monitoring monthly P&L preferred
• Know and understand all the marina’s computer systems and software (can train)
• Work with marketing and provide information to sell services
• Monitor service demand and tech productivity
• Achieve occupancy goals for slips and storage
• Supervise the security and safety of the marina grounds and buildings
• Set a standard of excellence in service and professionalism
• Understand and comply with government agencies including, but not limited to
  • OSHA
  • EPA
  • Army Corp of Engineers
  • TSSA
  • ABYC
• Maintain a professional relationship with all agencies, contractors, vendors, and customers
• Lead weekly management meetings with all department Supervisors / Managers
• Create KPI’s to measure process efficacy
• Respond to and resolve customer disputes consistent with company philosophy
• Coordinate with other management personnel to ensure the efficient running of all departments
• Oversee and approve implementation and maintenance programs
• Manage property response to weather emergency events that may cause damage
• Create SOP’s and hold team members accountable to those standards
• Manage employee schedules by reviewing and approving timesheets as needed
• Perform such duties as assigned by Regional and Executive leadership

Minimum Qualifications and Requirements

• Act with the highest level of integrity and maintain a positive attitude
• Five (5) years or more previous management and leadership experience, preferably in marina setting
• Strong passion for providing excellent hospitality and customer service
• Understand financial statements and the budgeting processes (preferred but not required)
• Marina service background or experience is a requirement
• Understand how to evaluate and address underperforming financial areas revealed in the monthly P&L (preferred but not required)
• Knowledge of general boat handling and operations
• Adaptable to a variety of different tasks
• Ability to manage multiple projects at a time despite interruptions
• Ability to make independent decisions and determine the appropriate course of action
• Strong ability to develop partnerships with internal clients/others
• Professional conduct and excellent interpersonal and communication skills with team members, customers, tenants, vendors, and government personnel
• Strong work ethic and personal commitment
• Ability to work in a team environment to achieve team, department, and company goals
• Ability to be a self‑starter and work independently
• Must have strong organizational skills and the ability to prioritize work
• Adaptable to a fast-paced environment
• Good presentation, facilitation, and computer skills
• Proficient in Microsoft Office products including Outlook email, Word, and Excel
• Must be willing to work weekends if needed

Company Summary

TopSide Marinas was cofounded in 2020 as a family-owned company that acquires, owns, and operates high-quality marinas across the country. Our mission is to foster a high-quality environment where our members and guests can create lifelong memories, relax, enjoy life, and be healthy. Each of our marinas provide exceptional service, hospitality, and enthusiasm to serve your needs on and off the water. We want our members and guests to feel right at home. We care about the property’s team members by providing competitive wages, excellent healthcare coverage, and supporting a hospitable culture.