Margin Specialist

Socket.dev; Chicago (IL); Hybrid; USD 75,000 - 88,000; Full time

Benefits offered by this job

Health insurance for employees

Equity ownership

401(k) matching

Bonus opportunities

Life & disability insurance

Paid time off

Job summary

Robinhood in Chicago, IL seeks a Middle Office Operations Margin Specialist to manage account-level risk and daily margin activities. You’ll resolve margin calls, monitor risk alerts, and help scale processes across clearing, product, and engineering teams in a hybrid office setting.

This role requires FINRA licenses, strong numerical skills, and a track record with retail margin calls. Expect on-call duties and collaboration across multiple offices to uphold regulatory and internal standards.

Qualifications

• Bachelor's degree or equivalent practical experience.
• FINRA Series 7 and Series 63.
• Understanding of equities and option strategies.
• Demonstrated proficiency with technology and data-driven tools, with a forward-thinking approach to automation and process improvement.
• Strong analytical skills, including critical thinking and data analysis.

Responsibilities

• Review daily margin calls and execute the firm's margin sellout process.
• Recovery efforts across multiple entities to ensure accurate and timely reconciliation.
• Leverage AI-driven initiatives to improve workflows, automate routine tasks, and enhance operational accuracy.
• Serve as a subject matter expert during critical system outages or issues, participating in on-call rotation and outside business hours if needed.
• Drive testing of new products and conduct routine testing for existing processes to ensure stability and compliance.
• Research, prioritize, and resolve margin-related escalations in a timely and compliant manner.
• Mitigate firm and customer risk through intraday alert monitoring and proactive issue resolution.
• Partner with clearing, engineering, product, and international teams to drive efficiency and onboarding standards.
• Monitor and manage margin interest rates and support promotions and negotiated rates.
• Maintain SOPs and Help Center articles to ensure accuracy and clarity.
• Ensure adherence to firm procedures and industry regulations.

Skills

FINRA Series 7

FINRA Series 63

Equities & options knowledge

Automation mindset

Analytical skills

Regulation T & FINRA 4210

Knowledge of Robinhood products

Retail margin calls experience

FINRA Series 24 (bonus)

Education

Bachelor's degree or equivalent

Job description

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Middle Office Operations team is committed to providing a superior customer journey while mitigating institutional risk and facilitating the execution of innovative brokerage services. We provide essential support for our various trading platforms by managing central middle-office operations, ensuring transaction accuracy, and overseeing vital risk-related functions.

As a Middle Office Operations Margin Specialist, you’ll be responsible for account level risk management and operations. You’ll perform essential daily duties to keep our margin business running smoothly, including analyzing and resolving various types of margin calls, communicating with customers via phone or email to resolve escalated issues, reviewing risk-based alerts, testing the functionality of our margin product, and reviewing our outbound communications and educational materials. Additionally, you’ll be expected to help scale our processes, tools, documentation, and workflows, and be a key member in helping us grow our team. Along with the broader Middle Office Operations team, you’ll work cross-functionally with our clearing, product, compliance, international, and engineering teams to improve operational efficiency, manage critical events effectively, and maintain our high-quality standards.

This role is based in our Denver, CO, Chicago, IL, Lake Mary, FL, and New York, NY office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Review daily margin calls and execute the firm's margin sellout process.
• Recovery efforts across multiple entities to ensure accurate and timely reconciliation.
• Leverage AI-driven initiatives to improve workflows, automate routine tasks, and enhance operational accuracy.
• Serve as a subject matter expert during critical system outages or issues, participating in the weekly on-call rotation and remaining available outside standard business hours, including early mornings or late evenings, to ensure timely resolution.
• Drive testing of new products and conduct routine testing for existing processes to ensure stability and compliance.
• Research, prioritize, and resolve margin-related escalations in a timely and compliant manner.
• Mitigate firm and customer risk through intraday alert monitoring and proactively resolve account issues.
• Partner with clearing, engineering, product, and international teams to drive efficiency, enhance the margin offering, and ensure consistent onboarding and operational standards, while fostering a collaborative culture of knowledge sharing and continuous team development.
• Monitor and manage margin interest rates, ensuring accuracy and consistency across accounts, while assisting with the implementation of negotiated and promotional rate programs.
• Maintain detailed records in accordance with standard operating procedures (SOPs) and contribute to ongoing updates and improvements to SOPs and Help Center articles to ensure accuracy and clarity.
• Ensure adherence to firm procedures and industry regulations at all times.

What you bring

• Bachelor's degree or equivalent practical experience
• FINRA Series 7 and Series 63
• Understanding of equities and option strategies
• Demonstrated proficiency with technology and data-driven tools, with a forward-thinking approach to automation and process improvement.
• Strong analytical skills, including critical thinking and data analysis. Comfortable leveraging digital tools to solve complex problems and drive efficiency.
• Strong understanding of Regulation T and FINRA Rule 4210, including their application to margin requirements and risk management.
• Strong knowledge of Robinhood's products
• Experience with retail client margin calls
• Bonus: FINRA Series 24

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $85,000 — $100,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $75,000 — $88,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $66,000 — $78,000 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.