Map Service Center Lead

Metric5; All (MO); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic and innovative small business where your leadership and analytical skills will shine as a Map Service Center Lead. This remote position involves overseeing project operations, ensuring compliance with service level agreements, and conducting quality management for flood risk projects. You will play a crucial role in managing communications and updates for communities, while also fostering a culture of continuous professional development. Metric5 offers a collaborative environment where your contributions will have a significant impact, supported by comprehensive benefits and a commitment to employee growth. If you're ready to make a difference in a passionate team, this opportunity is for you.

Benefits

Health & Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability Insurance

401K with company match

Paid Vacation

Paid Holidays

Professional Development Reimbursement

Tuition Assistance Program

Qualifications

• 3+ years of experience supervising staff and strong communication skills.
• Experience with federal agencies and ability to solve complex problems.

Responsibilities

• Lead the team and oversee all project aspects while ensuring service level agreements.
• Conduct quality management for flood risk projects and manage community updates.

Skills

Supervising staff

Written and verbal communication

Analytical skills

Problem-solving skills

Agile environment experience

Federal agency experience

Tools

Jira

Job description

Metric5 is seeking a Map Service Center Lead.

Description:

1. Serve as the team Lead overseeing all aspects of the project.
2. Analyze project-related problems and create innovative solutions that may involve the schedule, technology, methodology, tools, and solution components of the project.
3. Responsible for delivering and meeting contractual Service Level Agreements.
4. Conduct Quality Management for Flood Risk Projects on final regulatory products submitted via the Mapping Information Platform.
5. Monitor and support Letter of Map Change (LOMC) and support the resolution of missing, incorrect, or appealed LOMC in repositories and databases.
6. Send final digital regulatory product files to National Archives and Records Administration (NARA).
7. Send monthly community record updates to Community Information System for new map issuances.
8. Send monthly Customer database extracts to power users to communicate community map dates and product relationships.
9. Reproduce FIRM panel and FIS report for each affected community and ship the products to the community Chief Executive Officer.
10. Update the Geoindex for each effective date.
11. Process Notice-to-User revisions. Conduct quality checks, reproduce Notice-to-User, ship to community officials, and publish to the Customer website.
12. Edit and update the inventory in response to customer feedback and requests, which is captured primarily by the Customer Contact Center.

Required skills/Level of Experience:

1. At least 3 years’ experience supervising staff.
2. At least 3 years’ experience using written and verbal communication skills. Must be able to work independently.
3. Strong analytical & problem-solving skills.
4. Experience working with or for federal agency.
5. Possession or ability to obtain and maintain the required favorably adjudicated DHS Public Trust background investigation.

Preferred Skills/Level of Experience:

1. Experience working in an agile environment.
2. Experience working with application lifecycle management and tracking tools, such as Jira.

Location: Remote

Clearance: Possession or ability to obtain and maintain the required favorably adjudicated DHS Public Trust background investigation.

About Metric5:
Metric5 is a small business with big company benefits. We have a passionate team of smart, fun, caring professionals, and we are here for the long haul. Join our growing team in a business where your contributions make an enormous impact. Our organization offers a comprehensive employee benefits package, continuous professional development, with a best in class company culture that is enjoyable to work in and supports the growth of each of our professionals.
Our benefits include:

• Health & Dental Insurance with 100% of individual coverage paid for by the company
• Vision Insurance
• Life & Short Term Disability Insurance
• 401K with company match (employees are immediately vested)
• Paid Vacation
• 9 Paid Holidays per year (plus 2 paid floating holidays)
• Professional Development Reimbursement Program
• Tuition Assistance Program

Metric5 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.