Manufacturing Service Technician & Drafter

EXACT Dispensing Systems; Newcastle (ME); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salaries

10 paid holidays each year, vacation,

401(k) with employer match - immediate

HSA, pre-tax health savings program

Flexible work schedules

Top-tier medical, dental, and vision

Employer-paid life insurance

Pet Insurance

Tuition Reimbursement

Scholarship Programs

Job summary

EXACT Dispensing Systems, a TASI Measurement company, seeks a Manufacturing Service Technician & Drafter in Newcastle, ME to support and maintain technical drawings, prepare documentation, and coordinate customer service intake for installed systems. This entry- to mid-level role blends hands-on drafting with service coordination and database entry to ensure timely, accurate support.

The role requires 2-D/3-D drafting experience, CAD tool proficiency (AutoCAD/SolidWorks/Alibre Design), and

Qualifications

• HS diploma or equivalent required.
• 1+ year of experience with 2-D and 3-D technical drawings, preferably in drafting/CAD support.
• 2+ years of customer service or customer-facing experience in manufacturing/technical environment.
• Experience with CAD tools (AutoCAD/SolidWorks/Alibre Design) or willingness to learn company tools.
• Strong written and verbal communication skills and attention to detail.

Responsibilities

• Maintain and update technical drawing revisions for work orders and production builds.
• Collaborate with engineering and production to clarify requirements and resolve documentation discrepancies.
• Coordinate creation and maintenance of system operation manuals and CAD drawings.
• Prepare final documentation packages (manuals, drawings, BOMs) for correct system configurations.
• Perform 2-D drafting and 3-D modeling using company CAD tools to update drawings.
• Enter and maintain service database entries for completed builds and service actions.
• Assist customers: answer calls, route inquiries, and provide basic troubleshooting.

Skills

2-D and 3-D technical drawings

Customer service or customer-facing

Microsoft 365 proficiency

Education

High School Diploma or equivalent

Tools

AutoCAD

SolidWorks

Alibre Design

2-D drafting software

Job description

Come Join Our Team

We take pride in building quality products—and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day. Most importantly, you’ll be part of a positive, team-oriented culture where autonomy is earned, hard work is rewarded, and every employee’s voice matters. Come grow with us and help shape our future!

Come Join Our Team

We take pride in building quality products—and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day. Most importantly, you’ll be part of a positive, team-oriented culture where autonomy is earned, hard work is rewarded, and every employee’s voice matters. Come grow with us and help shape our future!

Who We Are

EXACT Dispensing Systems, a TASI Measurement company, has been serving customers for over 40 years as a trusted leader in precision meter-mix and dispensing solutions. We design and manufacture in-house, ensuring quality, reliability, and fast support. Our customer-centric approach means every system is tailored to meet unique application needs. We offer a full line of dispensing equipment for applications such as potting and encapsulation, bonding and sealing, and molding - helping industries like automotive, electronics, military and aerospace, and renewable energy.

What We Offer

• Competitive salaries
• 10 paid holidays each year, vacation, sick time and volunteer time
• 401(k) with employer match - immediately vested
• HSA, pre-tax health savings program
• Flexible work schedules that promote a healthy work-life balance
• Top-tier medical, dental, and vision insurance
• Employer-paid life insurance
• Pet Insurance
• Tuition Reimbursement
• Scholarship Programs

Job Summary

The Manufacturing Service Technician & Drafter is an entry- to mid-level role responsible for supporting and maintaining technical drawings, preparing accurate documentation packages, and coordinating customer service intake for installed systems. This role combines hands-on drafting with customer-facing service coordination and service database entry to help ensure timely, accurate support.

Key Responsibilities

• Maintain and update technical drawing revisions to ensure accuracy for work orders and production builds.
• Collaborate with engineering and production to clarify requirements and resolve discrepancies in drawings or documentation.
• Coordinate the creation, completion, and maintenance of meter mix dispense (MMD) system operation and user manuals, ensuring associated CAD/technical drawings are accurate and complete.
• Compile final documentation packages (manuals, drawings, bill of materials, and related materials) for the correct system and configuration.
• Perform 2-D drafting and 3-D modeling using company-provided CAD tools (i.e., Alibre Design and related 2-D drafting software) to update and annotate existing system drawings.
• Add and revise labels, specifications, and part references on existing drawings so customers can identify and order correct components for their machines.
• Maintain organized CAD files and revision history in accordance with company standards.
• Answer incoming customer calls, handle inquiries, and route to the appropriate department; provide general customer support and basic troubleshooting information as needed.
• Complete service intake forms, capturing customer information, machine/serial number, and whether the issue is mechanical, electrical, or controls-related.
• Track customer requests and follow-up actions to support service level agreements and timely resolution.
• Coordinate with engineering, production, and service teams to support resolution of technical issues reported by customers.
• Enter and update the service database for completed builds, including test information, system details, and photos to support future troubleshooting and service.
• Ensure new system information is accurately entered into the service database prior to shipment and updated as changes occur.
• Perform other duties and projects as assigned.

Minimum Requirements

• High School Diploma or equivalent, required.
• 1+ year of experience with 2-D and 3-D technical drawings, preferably in a drafting or CAD support role.
• 2+ years of customer service or customer-facing experience in a manufacturing, technical, or industrial environment.
• Experience using CAD software similar to AutoCAD or SolidWorks; familiarity with Alibre Design or willingness to learn company-specific tools.
• Strong written and verbal communication skills, with the ability to interact professionally with customers, vendors, and internal team members at all levels.
• Highly organized, with exceptional attention to detail for technical documentation, drawings, and database entry.
• Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams) and comfort working with spreadsheets, documents, and shared files.
• Prior work experience in a technical, mechanical, manufacturing, production, or assembly environment, strongly preferred.
• Basic knowledge of fluid control, meters, and/or pumps is a plus; willingness to learn and build product knowledge.

Working Conditions

• Physical Demand(s): Must be able to carry, lift, move up to 15lbs; sit for extended periods, stand, lean, squat, bend, and reach.
• Visual Demand(s): Ability to look at a computer monitor for extended periods of time. Focusing on small electronic components for extended periods of time.
• Hazard(s): Must be able to work in a manufacturing company, which may involve exposure to machinery, noise, and other industrial conditions.

Commitment to People and Planet

TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.

As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.

Pay Transparency

We are committed to pay transparency and equitable compensation practices. The compensation range for this position is $19.00 - $26.00 USD per hour, depending on factors such as experience, skills, qualifications, and location.

In addition to base compensation, this role includes a comprehensive benefit package which may include health insurance, retirement plans, paid time off, and other benefits.