Manufacturing Program Manager — ETO/NPI Focus

GTI Fabrication; Buffalo (NY); On-site; USD 102,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

PTO and holidays

Life insurance and disability coverage

Career advancement opportunities

Exposure to modular infrastructure and

Collaborative, fast-paced environment

Job summary

GTI Energy is seeking a Program Manager to oversee customer programs from intake to production, maintaining schedule execution, customer communication, and cross-functional alignment.

The role requires strong experience in ETO/NPI environments, managing electro-mechanical systems, modular infrastructure, and industrial fabrication. You will own multiple programs and drive profitability and schedule adherence.

Qualifications

• Bachelor’s or Master’s degree in Industrial Engineering, Manufacturing Engineering, Supply Chain, Construction Management, Business, or related discipline.
• Experience supporting Engineered-to-Order (ETO) or New Product Introduction (NPI) manufacturing environments.
• 5+ years of project or program management experience supporting complex electro-mechanical manufacturing systems.
• Experience coordinating cross-functional execution teams within manufacturing or industrial operations.
• Strong customer-facing communication and organizational skills.
• Proficiency with Microsoft Office Suite and scheduling software.
• Experience with CAD systems, 3D modeling, and SolidWorks.
• Strong ability to manage multiple complex programs simultaneously in a fast-paced manufacturing environment.

Responsibilities

• Own the full book-to-bill process for assigned customer programs and production orders.
• Serve as the primary point of contact for customer communication, status updates, execution planning, and issue resolution.
• Communicate customer requirements, engineering changes, forecasts, new orders, and operational updates to internal teams.
• Build strong customer relationships while ensuring alignment between customer expectations and operational execution.
• Maintain ownership and accountability for overall program success, including schedule execution, customer satisfaction, and profitability.
• Drive communication, coordination, and collaboration across Engineering, Manufacturing, Supply Chain, Production Control, Quality, and Operations teams.
• Track and report progress of cross-functional teams executing customer programs and production orders.
• Hold departments accountable for deliverables, execution timelines, and operational readiness.
• Bridge communication gaps between departments to ensure alignment across all phases of execution.
• Remove organizational roadblocks impacting customer orders, production schedules, and new product launches.
• Complete manufacturing projects by organizing and controlling project elements throughout the program lifecycle.
• Work directly with other Project Managers, Program Managers, Engineering teams, and factory floor personnel to create manufacturing build plans.
• Collaborate with Production Control to develop clear and easy-to-interpret build plans for manufacturing operations.
• Coordinate sequencing of production activities, material readiness, and operational priorities.
• Ensure every project has a defined quality control plan and manufacturing build strategy.

Skills

Cross-functional coordination

Customer communication

MS Office

CAD/3D tools

SolidWorks

Education

Bachelor’s or Master’s in Industrial/Manufacturing/Engineering or related

Tools

CAD/3D modeling tools

SolidWorks

Job description

GTI Energy is seeking a Program Manager to oversee customer programs from intake to production, maintaining schedule execution, customer communication, and cross-functional alignment.

The role requires strong experience in ETO/NPI environments, managing electro-mechanical systems, modular infrastructure, and industrial fabrication. You will own multiple programs and drive profitability and schedule adherence.