Manufacturing IT Support Engineer

MACOM; Morgan Hill (CA); On-site; USD 88,000 - 123,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Professional development opportunities

Job summary

MACOM seeks a Manufacturing IT Support Engineer to maintain and improve IT hardware and software across the Lowell site, partnering with IT and operations to keep manufacturing running smoothly.

You will manage factory PCs, support MES Eyelit interactions, and drive continuous improvement in IT systems while adapting to daily changing needs in a fast-paced environment.

Qualifications

• Bachelor degree in IT, CS, or related field.
• 2–3 years of IT support experience in a manufacturing environment.
• Able to work in a clean room and wear a smock.
• Willing to skew work schedule as needed to support FAB needs.
• Experience with Windows OS and infrastructure.
• Professional certifications are a plus.
• Good time management, multitasking, and networking skills.
• Strong inter-personal skills and ability to motivate team members.
• Some computer application programming experience.
• Experience managing a team is a plus.
• Understanding of semiconductor process flow is a plus.
• Customer service orientation and creative problem solving skills.
• US person required due to ITAR.

Responsibilities

• Maintain catalog of all manufacturing hardware and software including specialty application software.
• Support and troubleshooting of factory specific hardware and software applications.
• Develop plans for Manufacturing IT infrastructure improvement and execute to the plan.
• Build familiarity with operator MES Eyelit interactions to assist in continuous improvement in operator interaction with workstations.
• Coordinate with IT on maintenance and replacement of manufacturing PCs.
• First point of contact for manufacturing related hardware and software issues and will partner with IT on resolution.
• Work closely with operations management to coordinate activities.
• Partner with manufacturing personnel to highlight gaps and inefficiencies and drive improvements to address them.

Skills

Windows OS

IT troubleshooting

Team leadership

Multitasking

Customer service

Problem solving

Networking

Programming experience

Education

Bachelor degree in IT/CS or related field

Tools

Eyelit MES

Job description

MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial and Aerospace and Defense. We develop innovative, cutting‑edge technologies and products across the spectrum of radio frequency (RF), microwave, millimeter wave, photonics and high‑speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence, high performance computing, satellite communications, radar, unmanned aerial vehicles, medical equipment, test and measurement and advanced wireless networks.

MACOM has more than 75 years of expertise in semiconductor process development, wafer fabrication, circuit design, advanced packaging, systems architecture and applications engineering. We are committed to our customers’ success. We partner with customers to help solve their most challenging problems by providing semiconductor solutions that are at the forefront of the highest power, highest frequency and/or highest data rates.

Leading technologies, innovative products and driven employees. Come be a part of MACOM and help advance the next generation of connectivity infrastructure!

Manufacturing IT Support Engineer

Responsible for setup and first line of support for Lowell site’s manufacturing IT hardware and software needs and also for driving continuous improvement to the operations systems. The IT Support Administrator will provide sustaining support of factory computer and tablet‑based workstations and software. This role will partner with operations and IT to troubleshoot and drive resolution of issues to support efficient manufacturing. This role will also coordinate with factory management to coordinate hardware/software updates. This is a dynamic role, often changing ‘hats’ daily to support various team needs.

Responsibilities

• Maintain catalog of all manufacturing hardware and software including specialty application software
• Support and troubleshooting of factory specific hardware and software applications
• Develop plans for Manufacturing IT infrastructure improvement and execute to the plan.
• Must be willing to build familiarity with operator MES Eyelit interactions to assist in continuous improvement in operator interaction with workstations
• Responsible for partnering with IT on maintenance and replacement of manufacturing PCs
• First point of contact for manufacturing related hardware and software issues and will partner with IT on resolution
• Works closely with operations management to coordinate activities
• Partners with manufacturing personnel to highlight gaps and inefficiencies in the manufacturing IT systems and drives improvements to address them

Job Qualifications

• Minimum Bachelor Degree in Information Technology, Computer Science, or related field.
• 2-3 years of experience supporting IT systems in a manufacturing environment
• Must be comfortable working in a clean room environment and be willing and able to wear a smock suit.
• Must be willing to skew work schedule as needed to support FAB need.
• Expertise in Windows OS and infrastructure
• Professional certifications are a plus
• Good time management, multitasking, and networking skills
• Strong inter‑personal skills and ability to motivate team members.
• Some computer application programming experience.
• Experience with managing a team is a plus.
• Understanding of the semiconductor process flow, structure and functions is a plus.
• Customer service orientation and creative problem solving skills
• Due to the nature of the work, candidate must be an US person.

EEO

MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.

Reasonable Accommodation

MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process, please call [phone] or email [e-mail]. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.

ITAR

Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.

RSU Eligible

This position is eligible to receive restricted stock unit (RSU) awards and cash bonuses, solely at MACOM’s discretion, subject to individual and company performance.

Salary Range

The Salary Range for this position is $88,000 – $123,000. Actual salary offered to candidate will depend on several factors, including but not limited to, work location, relevant candidates’ experience, education, and specific knowledge, skills, and abilities.

Benefits

This position offers a comprehensive benefits package including but not limited to:

• Health, dental, and vision insurance.
• Employer-sponsored 401(k) plan.
• Paid time off.
• Professional development opportunities.