Manufacturing Inside Sales Support and planning

UCC Environmental; Waukegan (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with match

Paid time off

Professional development

Job summary

UCC Environmental, a leader in sustainable technology solutions, is seeking a Parts Application Specialist to support field sales, standardize service parts, and manage pricing and customer data. You will help resolve warranty issues, expedite orders, and improve processes within a collaborative team environment.

The ideal candidate will have 3–5 years of Parts Application or related experience, a technical background, and proficiency with Microsoft Office, Citrix, and SharePoint.

Qualifications

• High school diploma required; Associate Degree preferred.
• 3–5 years Parts Application or related experience, Customer Service, Technical background and ERP experience.
• Ability to read engineered design drawings a plus.
• Experience with Microsoft Suite (Outlook, Access) and intranet tools Citrix/SharePoint preferred.

Responsibilities

• Support Field Sales Office efforts to identify, standardize and upgrade service parts; respond to inquiries on applications, product bulletins, drawings, and parts database notes.
• Develop pricing and process price requests as necessary.
• Process customer master information changes, credit memos and commission adjustments; enter/update customer orders as needed.
• Resolve customer issues regarding warranty claims, disposition reporting, emergency orders and past due order expediting.
• Assist in expediting and collections of past due invoices.
• Improve departmental processes and efficiency; perform all other duties as assigned.

Skills

Communication

Time management

Attention to detail

Teamwork

Education

High school diploma

Associate degree preferred

Tools

Microsoft Suite

Outlook

Access

Citrix

SharePoint

Job description

Join UCC Environmental, a leader in sustainable technology solutions:

Looking for a career where your work has real impact? At UCC Environmental, you’ll join a company built on solving complex industrial challenges while advancing sustainable solutions for air, water, and solids handling around the world.

We’re a privately held, family-owned business with more than a century of experience supporting mission-critical industries. Our teams work with utility power providers and heavy industrial customers globally, delivering innovative solutions in environmental compliance, material handling, and high-performance aftermarket technologies.

At UCC Environmental, you’ll collaborate with a diverse, global team that values technical expertise, problem-solving, and long-term customer relationships. With continued growth across North America, EMEA, and Asia-Pacific, we offer opportunities to contribute meaningfully to an expanding international business.

Headquartered in Waukegan, Illinois, UCC owns and operates sales, manufacturing, assembly, and warehousing facilities across the United States, Canada, Germany, India, and China. If you're looking for a place where your ideas matter, your work has purpose, and your career can grow alongside a global organization, UCC Environmental could be the right fit!

The ideal candidate will have demonstrated capabilities in collaborating with others to perform tasks within a team environment. Work experience with a privately held company will be beneficial.

Primary Duties and Responsibilities:

The Parts Application Specialist will:

• Support Field Sales Office efforts to identify, standardize and upgrade service parts by researching UCC contract, standard or vendor drawings. Respond to inquiries on applications, product bulletins, product drawings and parts marketing database notes. Process part number addition requests and Engineering Work Requests.
• Develop pricing and processes price requests as necessary.
• Process customer master information changes, credit memorandums and commission adjustments. Enters/updates customer orders as necessary.
• Resolve customer issues regarding warranty claims, disposition reporting, emergency orders and past due order expediting.
• Assist in the expediting and collection of past due invoice accounts.
• Assist in the improvement of departmental processes and efficiency.
• All other duties as assigned.

Education and Experience:

• High school diploma required; Associated Degree preferred
• 3-5 years Parts Application or related experience, Customer Service, Technical background and Computer/ ERP required.
• Ability to read engineered design drawings a plus.
• Experience with Microsoft Suite (including Outlook and Access programs) and intranet programs, Citrix and SharePoint preferred.
• Technical or manufacturing experience/ knowledge preferred. (Engineering, Purchasing or Operations)

Characteristics and Skills:

• Exceptional communication skills - written and verbal; strong interpersonal skills.
• Excellent time management skills, detail-oriented and able to work at a fast pace.
• Organized, reliable and good business knowledge.
• Ability to multitask objectives and responsibilities, work within a team environment and provide technical support to department members.

Essential Physical Abilities:

• Ability to sit or stand at a desk using a computer 80% of the time.

Core Values and Beliefs

Must be aligned with Core Values and Beliefs that drive UCC’s existing corporate culture.

• People – we trust and invest in our people, unlocking their full potential and they always come first
• Teamwork – we respect others and create a collaborative working environment of inclusion and inspiration
• Integrity – we are truthful and respectful to customers, employees, community and suppliers
• Customer Satisfaction – we keep existing customers by delivering exceptional customer service
• Innovative -we encourage resourceful problem solving in the face of adversity

Compensation and Benefits:

Base Pay Range: $65,000 to $80,000 annual pay based on skills and experience

• Insurance: Medical, Dental, Life, Disability, Employee Assistance Programs and Voluntary Options such as Vision, HSA, FSA (Medical, Dental, Vision and Dependent Care), Accident, Identity Theft, Legal coverage
• Retirement: 401(k) with up to 4% company match, Pre-Tax and Roth Options, and discretionary Annual Profit-Sharing contribution
• Time Off: 10 days of Vacation, Vacation Purchase Plan up to 10 days purchased per year, 5 days of Sick and 10 Holidays, Parental Leave, FMLA
• Miscellaneous: Student Debt Assistance, Tuition Reimbursement, Certification and License Reimbursement, Personalized Professional Development Plans and Career Path Options.

UCC Environmental is an Equal Opportunity Employer: Disability/Veteran.