Manufactured Housing Community Manager

Homestead Communities, LLC; Baytown (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Quarterly performance bonus

Medical, dental, and vision insurance

401(k) with company matching

Paid time off

Job summary

A leading affordable housing provider in Baytown, Texas, is seeking a Community Manager to oversee daily operations of two manufactured housing communities. The role involves ensuring full occupancy, timely rent collection, and addressing resident needs. Ideal candidates should possess at least two years in property management and have proficiency in software relevant to the field. A high school diploma and bilingual skills in English and Spanish are essential. This full-time position offers a salary ranging from $50,000 to $55,000, along with numerous benefits including housing and a performance-based bonus.

Qualifications

• At least two years of residential real-estate property management experience.
• Experience managing comparable levels of responsibility.
• Familiarity with software programs applicable to residential property management.

Responsibilities

• Manage daily operations of two MHCs efficiently.
• Ensure full occupancy and timely rent collection.
• Address resident inquiries and complaints promptly.

Skills

Property management

Customer service

Financial reporting

Vendor management

Bilingual (English/Spanish)

Education

High school diploma

Tools

Rent Manager

Job description

We review all applicants within 48 hours. Given the high interest in this position, we respond only to those candidates which seem to be the best fit for the position. We regret the impersonal nature of most of these responses.

Company Overview

Homestead Communities (the “Company”) addresses the affordable housing crisis in the United States by providing safe, clean and supportive communities where working families and retirees can own or rent affordable, high‑quality, single‑family manufactured homes. Founded in 2023, the Company was one of the ten largest buyers of manufactured housing communities (“MHC”) over the past two years. Homestead Communities is committed to responsible stewardship for its residents, providing engaging careers for its team members, and delivering attractive risk‑adjusted returns to its investor.

Homestead Communities is owned by its management team and one of the world’s largest real estate investors, Invesco (NYSE: IVZ). The Company combines proven, growth‑orientated entrepreneurial leadership with institutional discipline and financial capability. This position offers the opportunity to contribute meaningfully to a new enterprise with proven partners and the resources and experience to build a significant operating business.

Location

At Chase Village, the Company’s MHC in Baytown, Texas. The Community Manager must live at or near the MHCs. On‑site housing is available.

Position Overview

Our Community Managers have an ownership attitude and are the leaders of their teams and custodians for their residents. You will manage the daily operations of two MHCs in a highly efficient and effective manner, to maintain full occupancy, full rent collection and careful cost control. You will set the standard for professional, dedicated and ethical leadership, improving long‑term relationships with colleagues, vendors and residents with every interaction.

This position is full time. Working hours are generally fixed, with changes approved in advance. Your availability to respond to emergencies is important.

Responsibilities

• Effectively and efficiently manage recurring operations.
  • Generate revenue by reviewing and distributing monthly tenant invoices.
  • Persistently pursue delinquent rents and quickly process evictions as required.
  • Provide exceptional service to residents by being available and responsive to inquiries and complaints. Create programs to enhance resident satisfaction and retention.
  • Vigilantly observe the quality of life in the community and address any residents who violate community standards.
  • Assure operations follow the standards described in the Company’s Team Play Book.
• Source vendors and specify scopes of work and monitor their performance.
  • Identify, select and negotiate vendor service contracts. Provide clear work specifications to vendors and build trusting relationships to assure their dedication to your community.
  • Supervise the performance of vendors.
  • Review and process invoices daily so the Company can pay them promptly. Order supplies needed for regular operations.
  • Prioritize daily work. Review work quality and timeliness.
  • With the Vice President, Asset Maximization, monitor material capital improvements and major repairs to achieve quality work, on time and within budget.
• Manage the community’s operational and financial reporting.
  • Accurately and timely enter data into Rent Manager and other Company software, to track community rent collection, operations and finances.
  • Review in detail the community’s operating and financial reports to identify inconsistencies and identify operating issues which may cause budget variances. Discuss results and suggest opportunities for improvement with the Vice President, Property Performance.
  • Lead monthly calls with the Vice President, Property Performance, to discuss the operations and financial results of each MHC. Explain material variances to budget on a line‑item basis. Suggest areas for improvement and new initiatives.
• Manage marketing, advertising and deliver superb service to prospective tenants to maintain 100% occupancy and home sales goals.
  • Understand the local housing market by reviewing availability and asking rents of apartments, single‑family rentals and visiting comparable MHCs. Meet Community Managers of comparable MHCs and local manufactured home dealers, sharing market intelligence. Conduct competitive market studies to propose rental rates and leasing strategies.
  • Support the new Sales and Leasing Advisor who has lead responsibility to respond to potential tenants/home buyers and achieve the Company’s aggressive sales and leasing goals.
• Drive continued innovation and improvement in your community.
  • Bring an “ownership” mentality to your business. Suggest opportunities for operational improvement.
  • Identify near‑ and long‑term opportunities for value enhancement, identify near‑term risks and mitigation strategies, assess potential capital improvements for their highest impact.

Reporting

• Community Managers report primarily to a Regional Manager and, regarding capital improvements, to the Vice President, Asset Maximization.
• Community Managers have regular contact with other Community Managers to share experiences and support each other.
• The position is supported by the Controller with respect to accounting and reporting and accounts payable.

Advancement

• Opportunities to manage larger and/or multiple communities.
• Opportunities to support other colleagues and share expertise.
• The Company provides education and training to expand and increase team members’ skills.
• Compensation structures and values will be adjusted with increased responsibilities and/or changes in the position specification.

Qualifications

• At least two years of residential real‑estate property management experience with at least one year a comparable level of responsibility to our Community Managers. More experience is preferred.
• MHC experience is highly desirable but not essential.
• Familiarity with software programs and apps applicable to residential property management. Ability to immediately learn programs including Rent Manager.
• Licensed and able to drive locally.
• Fluent in English. Proficiency in Spanish is required to serve these residents.
• High school graduation.

Compensation

• Annual base salary from $50,000 to $55,000.
• Quarterly performance bonus, up to $5,000 annually, based upon criteria mutually agreed to by the Company and the candidate.
• On‑site housing is available. Free house rent and free site rent will offset a partial reduction in base salary.
• Paid time off of three weeks annually.
• Medical, dental, vision, long‑term disability and life insurance.
• 401(k) with Company matching employee’s contributions up to 4% of employee’s compensation.
• The Company will provide reasonable accommodation to any employee with a disability who require accommodation to perform the essential functions of their job.
• The Company is an equal opportunity employer. All qualified applicants will receive consideration, and all employees are respected, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and any other characteristic protected by law.
• The position is non‑exempt from overtime.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing and Sales