Manhattan Support Engineer

Infoplus Technologies; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Infoplus Technologies is seeking a Manhattan WMS Support Engineer to provide day-to-day operational support for the Manhattan WMS applications. The role includes incident resolution, user support, and coordinating with stakeholders to maintain service levels.

This position requires deep knowledge of Cognos SCI, SQL, and PowerShell, with experience across Windows and Linux environments. The candidate will assist in provisioning and maintaining Manhattan WMS environments across Development, QA,

Qualifications

• 7-10 years of experience in WMS support and related systems.
• Strong knowledge of Manhattan WMS, Cognos SCI, SQL, PowerShell, and Windows/Linux.
• Willing to work US business hours; remote with possible office visits.

Responsibilities

• Provide day-to-day operational support for Manhattan WMS applications, including incident resolution and user support.
• Deliver application support for Cognos SCI by troubleshooting issues and coordinating with stakeholders.
• Assist in provisioning, configuration, and maintenance of Manhattan WMS environments across Development, QA, and Production.
• Support weekly Cognos SCI releases across Development, QA, and Production environments.

Skills

Manhattan WMS

Cognos SCI

SQL

PowerShell

OS Windows/Linux

Job description

Role & responsibilities

Preferred candidate profile

Role :WMS Manhattan Support Engineer

1. Mandatory Skills to be looked in candidate: Manhattan WMS application support, Cognos SCI, SQL, PowerShell and OS (Windows/Linux)


2. Work Location: Any location in India , If Noida (Thats good to look at)


3. Total Experience to be looked at: 7-10 years


4. Work type : Remote (Based on need might have to go to office)


5. Working Hours : 4:30 PM – 2:00 AM (US hours support)


6. Expected Start date: immediate - Max by 15th Oct (Earlier its better)

Detailed JD.

Key Responsibilities

• Provide day-to-day operational support for Manhattan WMS (Warehouse Management System) applications, including incident resolution, service request fulfillment, root cause analysis, and user support to ensure application stability and business continuity.


• Deliver application support for Cognos SCI by troubleshooting issues, monitoring system performance, resolving user queries, and coordinating with stakeholders to maintain service levels and system availability.


• Assist in the provisioning, configuration, and maintenance of Manhattan WMS environments across Development, QA, and Production, ensuring adherence to deployment standards, infrastructure requirements, and release schedules.


• Support the planning, execution, validation, and post-deployment activities associated with weekly Cognos SCI releases across Development, QA, and Production environments, ensuring successful and seamless deployments.


• Participate in the development, testing, and optimization of automation scripts and tools to streamline WMS environment builds, configuration management, and SDN installation processes, improving operational efficiency and reducing manual effort.


• Perform system validation, environment health checks, and deployment verification activities to ensure application reliability, performance, and compliance with established operational procedures.


• Collaborate with application developers, infrastructure teams, business stakeholders, and support teams to troubleshoot issues, implement enhancements, and support ongoing platform improvements.


• Create and maintain technical documentation, deployment procedures, build guides, and operational runbooks to support knowledge sharing and consistent service delivery.


• Contribute to continuous improvement initiatives by identifying opportunities for process automation, operational efficiency, and enhanced application support capabilities.