Mandarin-Speaking Luxury Client Advisor – Houston

Tiffany & Co; Houston, Northern (TX, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Tiffany & Co. is seeking a Client Advisor in Houston to embody the Tiffany brand in every client interaction and drive sales and client relationships.

You will communicate with passion, act as brand ambassador, and develop relationships to exceed sales plans while delivering elevated in-store experiences. The role requires experience in luxury retail or related client-facing fields, ability to work non-traditional hours, and proficiency with POS systems and Outlook.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with POS systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily.
• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Leverage client feedback to elevate every in-store experience.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS feedback.
• Connect with your client's wardrobe to 'style them'.

Skills

Retail experience

POS systems

Customer relation

Flexibility hours

Multilingual

Education

College degree

Tools

MS Outlook

Job description

Tiffany & Co. is seeking a Client Advisor in Houston to embody the Tiffany brand in every client interaction and drive sales and client relationships.

You will communicate with passion, act as brand ambassador, and develop relationships to exceed sales plans while delivering elevated in-store experiences. The role requires experience in luxury retail or related client-facing fields, ability to work non-traditional hours, and proficiency with POS systems and Outlook.